Customer Success Leader

4 days ago


Toronto, Canada FutureSight Full time

Crewscope is a Construction Technology venture spin-out from FutureSight. The role is a full-time opportunity with Crewscope directly.
Crewscope is on a mission to help solve the labour shortage in the construction industry. We give skilled workers the job site experience they are asking for: more information, shared goals, and objective performance pay. We innovated the hourly incentive model so that when the company wins, workers win. We bring worker engagement to construction sites so the best crews rise to the top, get recognized, and thrive.

We are looking for a Customer Success Leader to join our team. This is a unique opportunity to have an essential seat at the table as we scale. You will work directly with major construction firms, with an initial focus on the heavy civil sector. You will get to engage with them on their front lines and lead innovation.

You will help us experiment and build our onboarding, coaching, and support functions. We will work collaboratively to improve our customer experience.

**Responsibilities**
- Onboard crews
- Execute the change management plan (includes both technical and process onboarding)
- Provide technical support to the foreman and crews
- Provide one-to-one coaching until we have established and proven digital first CS methods
- Develop strategies to build user habits that are digital-first (instead of one-to-one coaching)
- Data extraction and analysis to build a digital first CS team
- Lead renewal cycles
- Meet customers and users in the field and on construction sites
- Build relationships with users, champions, and buyers
- Write the Customer Success Playbook
- Recruit, train and manage CS interns and co-op students to leverage yourself effectively

**Requirements**:

- Fully remote; Eastern Standard Time
- Startup experience is required
- Construction experience is required
- SaaS Customer Success experience is not required
- Spend 50% of your time traveling to construction sites
- Prefer "Builder" over "Scaler"
- Do well in ambiguity

**Benefits**
- Work closely with two founding entrepreneurs with deep domain expertise, and a venture studio providing mentorship
- De-risked venture: problem-solution validation, post-product, post-revenue
- Be a part of a forward-thinking and collaborative team
- Exciting opportunities to work with multiple new innovative entrepreneurial teams
- Exceptional growing environment, with challenging work
- Highly entrepreneurial, fast-paced environment.
- A supportive and inclusive culture that actively cares about your values, growth, and personal goals
- Remote work and work-life balance



  • Toronto, Canada NASDAQ Full time

    The Nasdaq IR Insight Customer Success Leader is responsible for customer retention, adoption, and satisfaction across the Americas region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, and recruit and retain employees while rewarding and cultivating a culture of high performance. Through the...


  • Toronto, Canada Careers at Intelex Technologies Full time

    POSITION OVERVIEW A core part of the CX Operations team, the Customer Success Operations Leader will lead the identification, prioritization, and execution of strategic initiatives by working closely with Customer Success (CS) and other CX teams. The Customer Success Operations Leader will develop a deep understanding of business opportunities and...


  • Toronto, Canada Equinix Full time

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...


  • Toronto, Canada SAS Full time

    : **Director, Customer Success - Canada & Healthcare** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...


  • Toronto, Canada Cisco Systems Full time

    **What You’ll Do** The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s new Customer Experience organization working with our strategic Enterprise and Public Sector customers. The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will...


  • Toronto, Canada Pipeline Gurus Full time

    **Role Overview**: As a Customer Success Manager at Pipeline Gurus, you will be essential in nurturing and expanding our customer relationships. Your primary responsibility will be to ensure that all clients within your portfolio achieve their desired outcomes while using our services and products, thereby driving renewal and expansion opportunities through...


  • Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Toronto, Canada CrowdRiff Full time

    **What’s CrowdRiff?** Great visuals tell stories that touch hearts, open minds, and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to connect brands and consumers alike with the captivating imagery that makes a real impact. As a market leader in travel and tourism technology, we help get people excited to scuba dive in Tahiti,...


  • Toronto, Canada Varicent Full time

    A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...


  • Toronto, Canada Quickplay Full time

    **About us-** Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...


  • Toronto, Canada Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Toronto, Canada Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Toronto, Canada BrainStation Full time

    **About the Role** As the Coordinator, Customer Success, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual...


  • Toronto, Canada AlertDriving Full time

    **Customer Success Advisor** **Position Title Recommendations for LinkedIn**: 1. Customer Success Specialist 2. Customer Success Associate 3. Customer Success Advisor **Reports to**:Customer Success Manager We are looking for a highly motivated and action-oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving®...


  • Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...


  • Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...


  • Old Toronto, Canada Intuit Inc. Full time

    div>As the Head of Customer Success Canada, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services. p>THE ROLEWe are transforming our customer success function from a cost centre to a value driver, playing a pivotal role in driving growth and retention, through delivery of stellar...


  • Toronto, Canada Maropost Full time

    We’re Maropost, the leader in Unified Commerce for the midmarket! Our Software as a Service platform provides organizations with the ability to connect with their customers across Ecommerce, Retail, Marketing Automation, Search/Merchandising and HelpDesk. Our Platform unifies the customer experience as well as providing efficiency, value and ROI to their...


  • Toronto, Canada Carbon6 Full time

    **Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...


  • Toronto, Canada Messagepoint Full time

    **Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...