Dispatcher

2 weeks ago

Windsor, Canada Morrice Transportation Full time

At Morrice Transportation, our **Dispatch Team** serves as the first point of contact and communication for all our drivers. As a **Dispatcher**, you are responsible for scheduling drivers to facilitate on-time pickup or delivery of loads assigned through our Planning Team, transmitting, and receiving instructions, route plans, road and driving conditions, customer-specific messages, required documentation, and tracking vehicles during their routes.

Using exceptional communication skills, the information you share will be clear and easily understood to ensure drivers know where they are going, when they are to arrive and what to expect upon arrival. The ability to multi-task is essential, and you must be able to take appropriate action with little supervision to ensure all deliveries and pickups are made on time, every time.

**Key Responsibilities**:

- Ensure all assigned loads are allocated to the applicable driver and participate in route planning to ensure on-time pickups and deliveries while factoring in enough time for drivers to drive safely and fully comply with HOS requirements.
- Create the necessary customs documentation (ACI,PARS, etc.), forward those documents to either the internal customs staff or directly to a customs broker, monitor for customs clearance, then notify drivers of the exact time they are able to cross the border.
- Efficiently manage and prioritize a high volume of inbound and outbound electronic communications to and from drivers using the ISAAC Satellite Messaging System or through the Truckmate Dispatch module to ensure route efficiency, public safety, timely border clearance, delay avoidance, HOS compliance, PTA communication and driver productivity.
- Lead and/or assist in a team environment to resolve open customer concerns in a timely, fair, and equitable manner.
- Communicate respectfully with all colleagues within the organization to develop and maintain mutually beneficial relationships to foster team-based solutions to emergent issues.

**Essential Duties**

Allocate load assignments to drivers, then maintain continual contact with drivers assigned to a team and shift in a manner that each driver is monitored to ensure their safety and that they are on-schedule for the pickup or delivery.

Work closely and communicate effectively with drivers and our team of Customer Service Representatives to immediately notify customers of identified pick-up or delivery constraints or delays.

Before the driver leaves the shipper, consignee, or yard, request and confirm receipt of, notify drivers of successful receipt, then immediately review and route all documentation to ensure all documents are present, legible, complete, and forwarded to the relevant stakeholders.

Ensure timely communication of exact border clearance crossing times.

Directly contact relevant shipper or consignee when a driver is delayed at a pickup or delivery for one hour, and update the Truckmate system with the relevant detention information and claim.

Liaise between drivers and maintenance department for expedient response to service interruptions.

Immediately communicate to the applicable department (Payroll, Human Resources, Safety and Compliance, Maintenance) any planned or unplanned driver absence, safety concern, maintenance issue or disciplinary matter.

**Education/Experience**

Minimum high school diploma required, although preference will be given to those with completed post-secondary education in a related discipline.

One to three years of provable Day Cab, Bunk Driver, and LTL driver dispatching experience.

Previous OTR, Regional or Local truck driving is considered an asset.

Proven objective evidence of being an exceptional performer (reference checks required).

**Job Requirements**:

- Excellent written and verbal communication skills
- Ability to adapt to an ever-changing work environment.
- Accurate
- Dependable
- Problem solver
- Ability to work in a team environment where everyone’s views and opinions are valued.
- Show respect toward others with cultural differences.

**Reasoning Ability**:

- Ability to deal with problems involving several concrete variables in standardized situations.

**Language Skills**:

- Ability to converse via telephone in a clear, concise, effective, respectful, and polite manner in all situations.
- Ability to effectively present information in person or virtually in one-on-one and small group settings to customers and colleagues of the organization.

**Computer Skills**:
To perform this job successfully, an individual should have knowledge of database software, Internet software, electronic communication software, order processing systems, and Microsoft software.

Experience with Truckmate and ISAAC Satellite Messaging and unit location software is a benefit.

**Salary**: $17.42-$25.45 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weeken

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