Service Support Advisor
3 days ago
Company:
Finning Canada
Worker Type:
Temporary
Position Overview:
Finning is actively recruiting for a Temporary Service Support Advisor to become an integral part of our vibrant team in Prince George. As a pivotal member of the Customer Support Operations team, the Service Support Advisor plays a crucial role in delivering exceptional support to both internal and external customers. This position involves coordinating the execution and administration of Maintenance Customer Orders, contributing significantly to the seamless operation of our services. Join us in providing outstanding service to our valued customers
As the Service Support Advisor, you will be responsible for: opening work orders; recommending repair options, providing estimates and quotations, obtaining PO’s; and investigating and responding to all incoming inquiries in a timely and professional manner. You will also work with Aftermarket and Sales Teams to ensure the proper prioritization and timely processing of all job functions.
We are looking for individuals who actively seek opportunities for improvement and consistently strive to exceed customer requirements and expectations.
We look forward to you joining our team
For this position, the expected hourly rate is between $33.33 - $41.03/ Hourly. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.
**Job Description**:
Major Job Functions:
- Proactively communicate with both internal and external stakeholders on key activities in support of their operational requirements.- Investigate and respond to all incoming service, warranty, customer, and production inquiries- Participate in meetings with internal and external stakeholders- Regular follow-up and communication of job status- Verify that Service Request provides clarity on Customer Orders & work order structure to align scope / budget / schedule agreed to in quote- Provide visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business- Provide all communication & documentation for filing in job binders- Provide support to Service Supervisor, adhering to Service Excellence operational practices & processes- Escalate & create visibility of any risk during repair execution and participate as required in Key Stakeholder conversations- Schedule and participate in Pre/Mid/Post Job and Scheduling meetings to document smart action plans and update commitment dates.- Communicate any deficiencies to the accountable positions and follow up on completion (Labour, 3rd party billing, check sheets, service reports, parts returns / core credits)- Ensure warranty claims have all required documentation to process in web tool- Document & escalate delays to expedite and drive activities- Initiate closure documentation and activities as per checklist ensuring that the Order is complete and ready for review and present to customer for approval
Qualifications:
- Required completion of high school or grade 12 diploma- Previous customer service experience- Ability to understand the customer’s component rebuild expectations and recommend repair and technical reporting options- Experience working in a heavy equipment dealership would be considered an asset- Excellent communication skills, both verbal and written- Strong time management and organizational skills, with a keen eye for detail- Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
-
Service Support Advisor
2 days ago
Prince George, Canada Finning International Inc. Full timeCompany:Finning Canada Number of Openings: 1Worker Type:TemporaryPosition Overview:Finning is actively recruiting for a Temporary Service Support Advisor to become an integral part of our vibrant team in Prince George. As a pivotal member of the Customer Support Operations team, the Service...
-
Service Advisor
2 days ago
Prince George, Canada Cycle North Powersports Full timeJob Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending appropriate...
-
Automotive Service Advisor
4 weeks ago
Prince George, Canada Northland Hyundai Full timeLooking for a great opportunity to work in one of the largest Automotive Groups in the industry. **Northland Hyundai** is currently seeking a **Service Advisor** to join our Service Department**!** We are owned by Auto-Canada, one of the largest automotive groups within Canada. We have 58 dealerships within Canada and 14 in the US. We represent over 20...
-
Service Advisor
2 weeks ago
Prince George, Canada Peterbilt Pacific Prince George Full timeThe Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs. At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business...
-
Automotive Service Advisor
1 week ago
Prince George, British Columbia, Canada Northland Hyundai Full timeLooking for a great opportunity to work in one of the largest Automotive Groups in the industry.Northland Hyundai is currently seeking a Service Advisor to join our Service DepartmentWe are owned by Auto-Canada, one of the largest automotive groups within Canada. We have 58 dealerships within Canada and 14 in the US. We represent over 20 automotive brands...
-
Service Advisor
4 weeks ago
Prince George, Canada Prince George Toyota Full timeService Advisor for Prince George Toyota Position Summary: Prince George Toyota is currently seeking an enthusiastic individual to fill the role of Service Advisor. We are looking for a positive and self-motivated person who enjoys dealing with a wide variety of people everyday. The most important requirement of the position is the ability to provide...
-
Service Advisor
1 week ago
Prince George, British Columbia, Canada Peterbilt Pacific Prince George Full timeThe Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business...
-
Service Support Advisor
5 days ago
Prince George, Canada Finning Full timeDescription : Proactively communicate with both internal and external stakeholders on key activities in support of their operational requirements. Investigate and respond to all incoming service, warranty, customer, and production inquiries Participate in meetings with internal and external stakeholders Regular follow-up and communication of job...
-
Heavy Equipment Parts
2 months ago
Prince George, Canada Brandt Full timeBrandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Prince George location.The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties & ResponsibilitiesKeeping customers current on new products and...
-
Heavy Equipment Parts
4 weeks ago
Prince George, Canada Brandt Full timeBrandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Prince George location.The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties & ResponsibilitiesKeeping customers current on new products and...
-
Customer Service Advisor
2 weeks ago
Prince George, Canada Prince George Toyota Full timePrince George Toyota is looking to grow our Team, we are looking for hard working Service Advisors. Good pay and benefits. Good work environment and friendly staff to help train you. Your role as a Service Advisor, will be to greet our guests and write up work orders. Perform service walk arounds. Work with our service technicians and parts advisors. Every...
-
Insurance Advisor
1 month ago
Prince George, Canada BCAA Full timeWhy BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
-
Insurance Advisor
4 weeks ago
Prince George, Canada BCAA Full timeWhy BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
-
Service Advisor
1 month ago
Prince George, Canada BCAA Full timeWhy BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
-
Service Advisor
4 weeks ago
Prince George, Canada BCAA Full timeWhy BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
-
Insurance Advisor
1 month ago
Prince George, Canada BCAA Full timeFeel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we...
-
Insurance Advisor
4 weeks ago
Prince George, Canada BCAA Full timeFeel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we...
-
Insurance Advisor
4 weeks ago
Prince George, Canada BCAA Full timeFeel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we...
-
Insurance Advisor
1 month ago
Prince George, Canada BCAA Full timeFeel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we...
-
Insurance Advisor
1 month ago
Prince George, Canada BCAA Full timeFeel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we...
