Service Advisor

6 months ago

Prince Albert, Canada Prince Albert Toyota Full time

We're moving (well just across the street) into our brand new state of the art facility and we want you to join our team If you have a great attitude and can work well with others with a willingness to learn you could join our winning team.

**Summary**

The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.

The Service Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.

**The Details**

**Develop Strong Relationships with Customer and continue to develop the Relationship**:

- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Provide customers with personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.

**Service Experience**
- Identify service needs of customer vehicle based upon historical service data.
- Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
- Provide repair and maintenance recommendations to the customer.
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
- Explain the nature of all repairs.
- Determine progress of repair/service orders and inform customer accordingly.
- Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

**Be detailed oriented**
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep service department forms, menus and pricing guides up to date.
- Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
- Document customer’s routine maintenance or vehicle problems accurately and clearly on repair orders.

**Commit to the Dealership Brand**
- Stay up-to-date on all dealership training requirements.
- Understand and sell in-dealership manufacturer service promotions.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively promote and develop new business.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Basic computer skills.
- Good math skills.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.
- Conscientious.
- Ability to negotiate win-win scenario’s for the customer.
- Results oriented and accountable.
- Ability to work independently or within a team.
- Able to operate manual and automatic transmissions.
- Able to speak a second langue is an asset

**Education & Experience**
- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset.
- A fundamental understanding of automotive mechanical fundamentals.
- Adaptable to work evening and weekend shifts as scheduled.

  • Service Advisor

    6 months ago

    Prince Albert, Canada Anderson Motors LTD Full time

    Anderson Motors is currently seeking a Service Advisor. We are looking for an individual who is reliable, self-motivated, possesses a passionate level of attention to detail, and who takes satisfaction in doing great work! If you are interested in contributing to a great customer service experience, we want you to join our Service Department! The benefits...

  • Service Advisor

    3 months ago

    Prince Albert, Canada Tru North Recreation Superstore Full time

    *Job Overview* *Duties* - Greet customers and provide them with information about products and services - Assist customers with inquiries, purchases, and returns - Handle cash transactions accurately and efficiently - Utilize mechanical knowledge to assist customers with basic automotive questions - Upsell products and services to customers when...

  • Service Advisor

    7 months ago

    Prince Albert, Canada Fountain Tire Full time

    Overview: Put yourself in the driver’s seat and get some traction at ** Fountain Tire Prince Albert! **We are currently looking for a full time ** Front Counter Sales Associate.** **Salary: Wage depending on experience** **As part of the front-line staff, the Front Counter Sales Associate/Service Advisor is responsible for ensuring that all customers...

  • Powersports Service Advisor

    6 months ago

    Prince Albert, Canada Rally Motorsports Full time

    Are you someone who is driven and very motivated by success? Are you a great team player and love working with people? Are you looking for a long-term career and looking for a workplace with a family-like atmosphere? If you answered yes to all these questions, you belong with the Rally Motor Group. **Job Roles** - Provide excellent customer service by...

  • Service Advisor

    7 months ago

    Prince Albert, Canada Wyant Group Full time

    As the successful applicant you will: - Have superior customer service skills - Have excellent verbal and written communication skills - Be extremely organized - Pay close attention to detail - Be self motivated - Ability to work independently and as a team In this exciting role, you will: - Greet each customer in a prompt, courteous manner, let customers...

  • Elevate Your Career as a Financial Services Advisor

    1 week ago

    Prince Albert, Saskatchewan, Canada Royal Bank of Canada Full time

    About the RoleAs a Banking Advisor at Royal Bank of Canada, you will be part of a dynamic team dedicated to delivering exceptional customer service and driving business growth. This role is an excellent opportunity for individuals passionate about financial services and looking to build a successful career.

  • Health Promotion Advisor

    7 months ago

    Prince Albert, Canada Northern Inter-Tribal Health Authority Full time

    **HEALTH PROMOTION ADVISOR** **Full-Time Position** **Prince Albert, Saskatchewan** The Northern Inter-Tribal Health Authority is a dynamic and evolving healthcare agency that provides health program support to its four northern partners - Prince Albert Grand Council, Meadow Lake Tribal Council, Lac La Ronge Indian Band, and Peter Ballantyne Cree...

  • Service Advisor

    6 months ago

    Prince George, Canada Cycle North Powersports Full time

    Job Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending appropriate...

  • Parts Advisor

    6 months ago

    Prince Albert, Canada The Unified Parts Group Full time

    We want you, if you can: *Bring high energy to our fast-paced stores *Help other team members provide outstanding service *Work with our company's database to find the right parts, at the right price *Work towards continuous improvement through training programs Qualifications: Unified Auto Parts Ideal Parts Advisor will have strong NAPA Know How and...

  • Automotive Service Advisor

    1 week ago

    St. Albert, Canada Big Kev's Tire & Auto Full time

    Start the New Year off with a new job! We are looking for a Service Advisor to join our team! We are a locally-owned shop with a large base of regular customers and are welcoming new customers daily. We pride ourselves on providing honest, reliable services. We are a fast-paced environment that requires an energetic, organized individual who is able to...

  • Individual Pension Advisor

    6 months ago

    Prince Albert, Canada First Nations Insurance Services Limited Partnership Full time

    **About Us** First Nations Insurance Services Limited Partnership was founded in 1987, and has been committed to delivering exceptional products and customer service to our clients for the past 35+ years. Our 100% First Nations owned company is the largest Saskatchewan based Indigenous Group Benefits and Pension Broker. We are a trusted partner to over...

  • Small Business Advisor

    5 months ago

    Prince Albert, Canada Scotiabank Full time

    Requisition ID: 203809 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be…   Small Business Advisor  What you’ll be doing…  Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch...

  • Part Time Parts Advisor

    3 weeks ago

    Prince Albert, Canada The Unified Parts Group Full time

    We want you, if you can: *Bring high energy to our fast-paced stores *Help other team members provide outstanding service *Work with our company's database to find the right parts, at the right price *Work towards continuous improvement through training programs Qualifications: Unified Auto Parts Ideal Parts Advisor will have strong NAPA Know How and...

  • Financial Advisor

    6 months ago

    Prince Albert, Canada Scotiabank Full time

    Requisition ID: 196123 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Service Advisor

    7 months ago

    Prince Albert, Canada Westview Steering & Brake Full time

    Are you upbeat, friendly, and enjoy problem solver?Do you have trouble sitting around waiting for things to happen? Do you have excellent communication skills and some computer skills?We are a clean and friendly family-owned full-service auto repair facility in Prince Albert Sk. We are looking to add to our team we recently moved to a larger, brighter...

  • Service Advisor

    7 months ago

    Prince Albert, Canada Westview Steering & Brake Full time

    Are you upbeat, friendly, and enjoy problem solver?Do you have trouble sitting around waiting for things to happen? Do you have excellent communication skills and some computer skills?We are a clean and friendly family-owned full-service auto repair facility in Prince Albert Sk. We are looking to add to our team we recently moved to a larger, brighter...

  • Banking Advisor

    4 weeks ago

    Prince Albert, Canada RBC Full time

    Job Summary Job Description What is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer...

  • Financial Advisor

    4 months ago

    Prince Albert, Canada Conexus Credit Union Full time

    At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s about more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their...

  • Advisor Financial Services

    2 weeks ago

    Prince George, Canada CIBC Full time

    div>We’re building a relationship-oriented bank for the modern world. p>What you'll be doingAs a member of the Personal and Business Banking Team, you’ll partner with Financial Advisors to help high value clients secure their futures and set up their businesses. As a Financial Services Associate in the Imperial Service Team, you’ll provide...

  • Service Advisor

    7 months ago

    St. Albert, Canada Fountain Tire Full time

    Overview: **Fountain Tire St. Albert (** **234 St. Albert Rd** **) **is searching for a friendly and knowledgeable individual to deliver exceptional customer service as a **Front Counter Sales and Service Representative/Service Advisor.** As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with...