Sales Consultant
7 months ago
_Provides advice, sells/leases new and previously used cars, based on standards of gross profit, volume and the satisfaction of dealership clientele._
- Multilingualism is an asset (Tagalog and Cantonese speaking is an ASSET)_
**The MAJOR TASKS** **are listed below, but the incumbent may be assigned to other duties.**
- Welcomes customers, establish and nurture relationships with past customers and potential customers to facilitate sales
- Recommend and select products for customers based on their individual needs
- Describe products and explain their benefits and uses to potential customers
- Offer to road test for any potential customer at their convenience and follow dealership general procedure before go on a road test
- In professional manners, explain terms and conditions governing long-term leases, as compared to traditional purchase arrangements, based on customer needs.
- Obtain required information and completes all documents required to prepare for a sale.
- Use data to help customers understand how products can help them achieve their goals
- Negotiate price and ensure transaction approved by the sales manager.
- Notify sales manager in the case of an exchange or refund or when credit note is drawn up
- Forward 100 percent completed transactions to the marketing director, together with all the duly completed documentation (insurance information, the title for the transaction, etc.).
- Adequately prepare and provide customers with information, in order to take maximum advantage of meetings with the marketing director
- Define and keep track of personal sales objectives and approved by management
- Keep up-to-date on novelties with regard to products, features, accessories, etc. and their advantages for the customer
- Know and understand all federal and provincial laws and municipal bylaws regulation related to retail automobile sales
- Take part in training courses on products and sales as instructed by the sales manager.
**Delivery-related tasks**
- Verify and prepare necessaries for all sold cars before customer’s arrival
- Ensure customer understand functional features, warranty and the documents to be completed when deliveries
- Introduce customers the After-Sales Department Personnel and highlight the quality and efficiency of the repair and maintenance service by the dealership
- Arrange first check-up appointment with the After-Sales Department
- Follow up on accessories, documents or other special requests promised to meet customer’s expectation after deliveries
**Tasks related to follow-up and prospecting**
- Contacts customers within 48 hours of the sale to ensure their satisfaction
- Perform follow-up to customers who did not make a purchase within 24 hours of their visit
- Seizes business opportunities. Solicits and searches for new customers, on a regular basis, making maximum use of various prospecting tools.
- Ensure to use dealership’s customer follow-up system
- Ensure to use dealership’s customer development system.
- Upon request of his/her supervisor, takes part in social or business activities.
**Miscellaneous tasks**
- Upon request, participates in the car inspection and preparation process and/or refurbishes the cars
- Cooperates in keeping the show room and/or the previously used car department clean and tidy
- Helps display vehicles in the show room and the parking lots for new and previously used vehicles
- Act as mentor to new representatives
- Take part in sales team meetings
- Maintain professional appearance
- Perform other tasks based on management requirements and instructions
Pay: $65,000.00-$100,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Store discount
Schedule:
- 8 hour shift
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Automotive Sales: 1 year (preferred)
- Dealership: 1 year (preferred)
Licence/Certification:
- OMVIC License (preferred)
- Class G Licence (required)
Work Location: In person
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