Office and Program Clerk

2 weeks ago

Kitchener, Canada City of Kitchener Full time

**Office and Program Clerk**

**Competition Number**

2024-179

**Job Code**

0474

**Posting Date**

April 16, 2024

**Closing Date**

April 24, 2024 (at 6:00pm)

**Job Status**

Continuous Part-Time

The **City of Kitchener** is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.The **City of Kitchener** is WHERE you want to work Learn more about the top reasons to join us:
**Why work at the City of Kitchener**

Position Overview:
The Office and Program Clerk is an integral part of our Community Centres at the City of Kitchener. Attending to the day-to-day operations of the centre, this role plays a key part in overall administration, front line customer service, rentals, program registration and facility bookings, along with a variety of other functions.- This successful applicant for this position should be able to draw upon exceptional customer service skills and to be a great team player. This individual must be comfortable working with sensitive populations (ex. precariously housed, those suffering from mental health and addiction issues, etc.).**Please note the applicant must be available to work a variety of shifts including evenings, weekends, daytime **shifts** and holidays.**

***
- Responsibilities:
**Customer Service**:

- Contribute to a collaborative team approach to service delivery amongst community centre staff.
- Provide a consistent level of high-quality customer service, including: responding to questions/concerns from the public and community partners, responding to inquiries about rentals and requests for refunds, taking payments and registrations, etc.
- Contribute to the work of the community centre staff team in supporting and executing Neighbourhood Association and other partner events and initiatives in the centre, on the centre property and in surrounding neighbourhoods.

**Centre Administration**:

- Attend to the day-to-day operations of the centre with emphasis on performing administrative duties, providing front-line customer service, supporting the rental, program registration and facility booking processes, and providing administrative support to Neighbourhood Associations, other community partners and centre users.
- Contribute to a consistent level of care for the facility, including identifying facilities management, maintenance and/or security needs, ensuring maintenance of outdoor spaces (e.g. spot clean or shovel snow, salt entrance), and monitoring and addressing patron behaviour issues when required.
- Participate in the production of consumer publications (e.g. Leisure magazine, Neighbourhood Association newsletters).

**Program Registration & Facility Bookings**:

- Perform a wide variety of duties related to the program registration and facility booking process
- Perform a wide variety of duties related to the rental process including (but not limited to) responding to inquiries, screening applicants, providing tours, reviewing terms with patrons, accepting/processing payments, making tentative bookings, coordinating and prioritizing room booking schedules, coordinating licenses, insurance and security, and preparing and processing contracts.
- Coordinate setup and equipment needs for facility rentals with Customer Service Attendants.

**Requirements**:
- Minimum high school diploma.
- Minimum one year of related experience.
- Able to work flexible hours including daytime, evening, weekends, late nights and holidays, depending on the needs of the centre.
- Ability to support and project values compatible with the organization.
- Able to demonstrate excellent organizational skills with an ability to manage multiple tasks and deadlines and a proven ability to work independently.
- Demonstrated experience and ability to work closely with volunteers, youth, neighbourhood associations, partners, and the public in a diverse community setting.
- Demonstrated excellent interpersonal, communication (written and oral), customer service, and behaviour management skills.
- Demonstrated strong analytical and problem-solving skills.
- Demonstrated skills and experience in handling cash, and processing payments.
- Current Emergency First Aid certification CPR-C and AED certification, or be willing to obtain.
- Experience working with diverse cultural background and/or the ability to speak a language in addition to English would be considered an asset.
- Reliable with a good attitude and employment record.

***
- Please note that as per Human Resources Policy _HUM-HIR-_110, "Employment of Relatives of Staff Members and Elected Officials":_
- "The immediate relatives of staff of the Human Resources Division, all _Directors,_ General Managers_, or

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