Technical Director, Managed Services Integration

3 months ago

Toronto, Canada Bell Full time

Req Id: 420717

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

**Summary**:
As a pivotal leader within our Managed Services domain, the Technical Director - Managed Services Integration embodies the role of a visionary architect and reliability guardian for our strategic clients’ technological landscapes. This role demands deep technical prowess and a proactive leadership mindset to ensure seamless integration and impeccable performance of managed services, including Security, Network, Voice, and Cloud Solutions, across complex client environments.

**Job Duties/ Accountabilities**:

- Provide technical leadership and expertise in managing complex solutions, steering guidance during critical customer incidents, and participating in customer architecture committees to advocate for solution resiliency and reliability that meet critical business imperatives. Ready to respond and provide leadership 24/7 for critical incidents and guide the team towards swift resolution.
- Participate at customer architecture committees to influence direction for solution resiliency and reliability to meet critical business needs
- Conduct architectural assessments and identify operational risks, working in partnership across the organization to secure the best end-to-end customer experience while imparting decisive influences through active engagements with cross-functional teams.
- Collaborate on multifaceted technical projects, contributing to the risk assessment and championing the execution and success, thereby solidifying our promise of delivering transformative solutions. This includes being available for critical milestones and decisions 24/7 to ensure smooth execution and immediate response to unforeseen challenges.
- Prepare and present executive-level presentations to customers, encompassing technology solution integration risks, impacts, and strategic solutions, fostering a transparent and trust-filled relationship. This responsibility may require flexibility in working hours to accommodate delivery requirements.

**Critical Qualifications**:

- Completion of a bachelor's degree in electrical engineering, network engineering or a closely related field
- A seasoned professional with over 10 years of experience spearheading technology solution architecture and engineering within large enterprise settings, demonstrating a strong trajectory in architecting and operating solutions from design to delivery and operations particularly focusing on Managed Services and or cloud-based solutions.
- At least 5 years of experience in a leadership capacity, managing teams of architects and engineering leaders, with a demonstrated prowess in Managed Services; including but not limited to: Managed Network and Security Solution Services, SDWAN, Cloud, and complex solution integration.
- A strategic thinker with expertise in enterprise/technology architecture strategy, product solution integration, and the establishment of operating standards.
- Proven experience in leading large IT updates or changes, skilled at integrating complex solutions throughout a company.
- Sound proficiency and understanding of ITIL and ITSM standards and methods.
- Proven capability to navigate and thrive in a fast-paced environment, driving innovative solutions with a forward-thinking approach while maintaining a strong initiative and collaborative leadership across diverse functions and levels.
- Exceptional communication skills, both written and verbal, complemented by a unique ability to engage and secure executive buy-in through compelling storytelling, setting a visionary yet achievable roadmap for engineering teams.

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management

**Job Status**: Regular - Full Time

**Job Location**: C

  • Director, Technical Services

    6 months ago

    Toronto, Canada BGIS Full time

    **SUMMARY** The Director, Technical Services (IO) acts as the direct counterpart to the IO client Technical Services team lead and is responsible to bring full BGIS capabilities to ensure IO Technical Services fulfill their mandate. The Director, Technical Services acts as the main integrator for the IO account and BGIS Professional Services and the BGIS...

  • Director, Integrated Product Management

    2 months ago

    Toronto, Canada Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Technical Director

    6 months ago

    Toronto, Canada Ward Technology Talent Inc. Full time

    Technical Director (Junior CIO) A veteran Technical Leader. Someone the gets the technology and can also be a driver. Strong business acumen, ability to convey concepts, learning agility on technical platforms, a serious rudder in the water. Able to get to the nitty gritty on the technical while keeping an eye on the objectives and strategy. Mix of...

  • Technical Director

    4 months ago

    Old Toronto, Canada Ward Technology Talent Full time

    Technical Director (Junior CIO)A veteran Technical Leader. Someone the gets the technology and can also be a driver.Strong business acumen, ability to convey concepts, learning agility on technical platforms, a serious rudder in the water. Able to get to the nitty gritty on the technical while keeping an eye on the objectives and strategy. Mix of technical,...

  • NA-Managing Director

    5 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    3 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    3 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    3 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • Director, Systems Integration

    2 months ago

    Toronto, Canada 1Valet Full time

    JOB TITLE/ Director, Systems Integration Program Management LOCATION/ Ottawa or Toronto POSITION OVERVIEW/ Reporting to the Chief Operating Officer; The Director of System Integration Program Management is responsible for leading and overseeing the planning, execution, and delivery of system integration projects across the organization. This role...

  • Director Integrated Release

    5 months ago

    Toronto, Canada Ward Technology Talent Inc. Full time

    Director Integrated Release & Operations POSITION PURPOSE SUMMARY: The Director Integrated Release and Operations is a key trusted role, responsible for orchestrating the comprehensive release management and operational support processes for a suite of SaaS-based products, including Salesforce, Workday, Mulesoft, ServiceNow, Snowflake and OneIdentity....

  • Director, Merger Integration Architecture, Gft

    6 months ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **Director (Technical), Merger Integration Architecture and Engineering** **WHAT IS THE OPPORTUNITY?** As the Director of Merger Integration Architecture and Engineering at RBC, the incumbent will encompass orchestrating the seamless integration of technology systems, ensuring alignment with strategic goals, and optimizing value capture....

  • Director Technical Services

    1 month ago

    Toronto, Canada Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of...

  • Senior Automation Integration Specialist

    3 weeks ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    As a Senior Automation Integration Specialist at KNG Technical Inc., you will drive the integration of instrumentation to develop innovative products for the human diagnostic market.About UsWe are a leading company in the field of human diagnostics, and we are looking for talented professionals to join our team. Our mission is to provide cutting-edge...

  • Technical Integration Specialist

    5 days ago

    Toronto, Canada myBlueprint Full time

    **About myBlueprint** Our vision is to empower every student to thrive and succeed in education, career, and life. We're creating an active and engaging learning environment for all students, and we’re are excited about what's next. Come grow your career with us! **About the Opportunity** As a Technical Integration Specialist, you will play a pivotal...

  • NA-Managing Director

    3 weeks ago

    Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • Director of North America Operations

    2 weeks ago

    Toronto, Ontario, Canada LEON CYCLEManaging Director Full time

    Our company, Leon Cycle, is seeking an experienced leader to oversee our operations in North America. As a Managing Director, you will be responsible for driving business growth, managing sales and logistics, and leading a team of sales managers.About the RoleThe ideal candidate will have over 15 years of experience in senior management, with a proven track...

  • Director, Capital Management and Technical Services

    2 weeks ago

    Toronto, Canada Parkbridge Lifestyle Communities Inc. Full time

    **Director, Capital Management & Technical Services (Parkbridge/QuadReal)** Commerce Court West, 199 Bay Street, Toronto, ON With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience! We are committed to delivering vibrant communities that create long-term economic and social value and RV resorts in...

  • Na-Managing Director

    3 weeks ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels...

  • Na-Managing Director

    3 weeks ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels...

  • NA-Managing Director

    3 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...