Technical Integration Specialist

1 day ago

Toronto, Canada myBlueprint Full time

**About myBlueprint**

Our vision is to empower every student to thrive and succeed in education, career, and life. We're creating an active and engaging learning environment for all students, and we’re are excited about what's next. Come grow your career with us

**About the Opportunity**

As a Technical Integration Specialist, you will play a pivotal role in supporting seamless technical integrations and onboarding experiences for our partners in the K-12 education space. You will leverage your expertise in education technology to improve onboarding processes, configure integrations, and provide exceptional technical support for our partners.

If you have a strong technical background in the K-12 education industry and a passion for supporting student success, we’d love to hear from you

**_ What you will do:_**

**Technical Onboarding & Integration Management**
- Lead the technical onboarding process for new customers, ensuring smooth integrations with education systems such as SIS, LMS, OneRoster, and open standards to guarantee customer satisfaction and success.
- Identify gaps in the onboarding process and create clear processes and resources that enhance efficiency and prepare customers for long-term success with our platform.
- Partner with cross-functional teams to design and develop scalable, repeatable workflows for integrations and technical support, ensuring these processes can grow alongside the company.

**Technical Support & Troubleshooting**
- Provide hands-on technical support during setup, configuration, and troubleshooting, building strong relationships with district IT teams and internal teams (Sales, Customer Success) to ensure smooth coordination and communication.
- Proactively monitor technical inquiries, respond swiftly, and escalate complex issues to the Engineering team when needed, ensuring that problems are resolved promptly and effectively.

**Process Improvement & Documentation Ownership**
- Lead the creation, maintenance, and continuous improvement of clear and concise technical documentation (including guides, FAQs, and training materials) for both internal teams and external customers.
- Regularly assess and refine existing workflows to improve efficiency, ensuring that processes and documentation remain relevant, up-to-date, and aligned with company growth.
- Use feedback from onboarding and technical support interactions to identify opportunities for internal process improvements, enhancing customer satisfaction and operational efficiency.
- Continuously monitor trends and advancements in education technology, proactively identifying opportunities to enhance both our product offerings and internal processes to maintain a competitive edge.
- ** Experience**: 3-5+ years in technical integrations, ideally with experience in an education technology company. Strong familiarity with K-12 systems such as Student Information Systems (SIS), Learning Management Systems (LMS), OneRoster, or similar platforms.
- ** Technical Expertise**: In-depth knowledge of APIs, Single Sign-On (SSO), cloud-based integration methods, RESTful APIs, and webhooks. Ability to navigate complex integrations with K-12 platforms and troubleshoot integration issues.
- ** Data Analysis & Excel Proficiency**: Advanced proficiency in Microsoft Excel, with the ability to manipulate data, analyze large datasets, identify trends, and extract actionable insights.
- ** Problem-Solving & Troubleshooting**: Proven ability to quickly diagnose and resolve complex technical issues in real-time, ensuring mínimal impact on customer experience and business operations.
- ** Process Improvement**: Experience in driving process improvements, identifying inefficiencies, and implementing scalable solutions to optimize integrations, customer onboarding, and technical support workflows.
- ** Documentation Expertise**: Proven ability to create and maintain clear, user-friendly technical documentation, including user guides, FAQs, troubleshooting manuals, and training materials for both internal teams and external customers.
- ** Clear Communication**: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Strong collaborative skills to work effectively across teams (Sales, Customer Success, Engineering) and with external stakeholders (e.g., district IT teams).
- ** Support Tools & Systems**: Proficiency with technical support tools and ticketing systems (e.g., Jira, Confluence). Comfortable managing and escalating issues to ensure swift resolutions.
- ** Continuous Learning**: Proactive in staying ahead of industry trends and SaaS best practices. Demonstrated commitment to professional development and continuous improvement of integration processes.

**_ Bonus points for:_**
- Experience working with K-12 education systems and a deep understanding of the education technology landscape.
- Familiarity with Power BI or similar data visualization to

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