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Director Integrated Release
5 months ago
Director Integrated Release & Operations
POSITION PURPOSE SUMMARY:
The Director Integrated Release and Operations is a key trusted role, responsible for orchestrating the comprehensive release management and operational support processes for a suite of SaaS-based products, including Salesforce, Workday, Mulesoft, ServiceNow, Snowflake and OneIdentity. This role demands a strategic visionary who can elegantly integrate release cycles with operational efficiency to ensure the flawless delivery and support of IT services.
Key deliverables include the development and execution of a robust release management strategy, the establishment of a streamlined release schedule, and the facilitation of cross-functional team coordination to ensure successful product deployments. The director will also collaborate with the existing ITSM team in support of the Change Advisory Board (CAB) processes, ensuring business continuity and minimizing impact on Front Lines.
MAJOR ACCOUNTABILITIES:
RESPONSIBILITIES:
CRITICAL RELATIONSHIP MANAGEMENT
Strong partnerships are needed with the following internal colleagues:
External:
MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:
FINANCIAL AND MATERIALS MANAGEMENT:
WORKING CONDITIONS:
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
Experience and Skilled Knowledge Requirements
Skills and Capabilities (examples provided below):
Strong technical acumen and expertise in managing integrated cloud-native systems in multiple environments (e.g., development, application support, infrastructure, integration, IT service management, IT operations management). Demonstrated success in leading the creation of new release management processes as part of a transformation to a Product Management organization. Extensive experience in coordinating and managing simultaneous system cutovers and go-lives, with an extraordinary sense of what needs to be done in what sequence for successful system cutovers. Solid Quality Assurance experience, with a strong focus on ensuring high-quality standards for user acceptance testing (UAT), practices and methodologies across multiple domains. Ability to assess operational risks, including identifying what is fraught with danger vs. routine, and develop effective risk mitigation strategies. Diligent in uncovering potential risks by asking tough questions and unwavering in determining acceptable levels of risk. Experience with Salesforce and/or Workday platforms preferred. Excellent leadership and communication skills, with the ability to influence and drive change effectively. High learning agility and a fearless approach to tackling complex operational challenges. Current knowledge of cloud technology, including application platforms, infrastructure, related hardware, software, security, monitoring, and processes. Ability to get up to speed quickly and ensure a risk-based approach to the leadership and management of integrated development and operations. Proven track record in effectively managing IT budgets and resources to ensure cost-effective operations. Ability to develop and maintain strong relationships with key stakeholders and executive leadership. Experience in implementing ITIL frameworks and best practices to optimize service delivery and support and ensure consistency in practices. Proven analytical and problem-solving skills with the ability to analyze complex technical and business requirements. Strategic thinker with the ability to align IT operations with organizational goals and objectives. Experience in managing vendor relationships and negotiating contracts to ensure optimal service levels and pricing. Ability to thrive in a fast-paced, high-pressure environment and drive teams to meet ambitious deadlines and milestones. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Personal Attributes:
*** If you are interested in this job please submit a MS Word copy of your resume. Thanks ***