Security Monitoring Centre Specialist
3 weeks ago
Security Monitoring Centre Specialist
**Requirements**:
- At least two years of security experience in an industrial setting would be an asset.
- Post-Secondary education in a law enforcement/security program from a recognized
college an asset.
- Valid Ontario Security License
- Valid First Aid and CPR Level C Certification
**Job Summary**:
- Site Access Control System management includes system configuration, administration
and operation to ensure:
- All system devices are programmed and maintained to operate as required
- All cardholders have necessary accesses
- Access is provided in accordance with site policies
- Access provided is in accordance with requirements
- Photo ID are produced
- Data is secured and backups are performed as required
- Participate in updating or creating new procedures pertaining to system
- Activate / manage the site emergency call out systems.
- Supervise SMC staff
**System Configuration**:
- Create/configure various system components such as Locations, Time Zones, Devices,
Inputs, Outputs, Companies, Holiday, Action Messages, Custom Settings etc., necessary
to control devices operation & access to the plant
- Create & assigned alarm response messages
- Install & configure software to various workstations with capabilities tailored to each
location.
- Configure camera to capture pictures of all employees and contractors on site
**System Administration**:
- Create "customized profiles" given to system operators to enable them to perform
assigned duties
- Train Site Access Control System operators and other brief users given access
- Maintain list of system users with designated profiles and Site Access Control System
installation location
- Maintain photo files and provide photo as requested
- Maintain a filing system for all Site Access Control System related documentation
- Liaise with local IS/IT staff on software issues, support system users on system operation
- Liaise with client tech support for assistance/advice
- Identify system problems & make recommendations to management on Site Access
**Control System issues**:
- Perform backups and archive logs
- Perform database repairs and restoration as required
System Operation:
- Monitor system to ensure it is working properly. (Communication, devices operations,
backups, etc.)
- Activate /deactivate/reactivate/modify cards as requested.
- Assist other security personnel in identifying and correcting card user problems.
- Assist cardholders in solving access problems, identify contacts & obtain necessary
authorization to activate or modify card access
- Produce, issue, modify Site Access Control System cards, ensuring applicant meets all
requirements & all required data is entered in appropriate fields in the Site Access Control
System file required documentation and brief cardholders on card usage
- Produce Photo ID for all site employees. Must be able to edit photos by using supplied
software
**Duties and Responsibilities**:
**Details of the job are as follows**:
- Operate Site Access Control System to control access to the site for the purpose of
security
- Operate Photo ID System in cooperation with the Site Access Control System for the
purpose of security
- Order & maintain supplies for Site Access Control System to ensure adequate &
uninterrupted operations
- Create & format user defined fields
- Create access levels, devices time zones, inputs and outputs
- Create defined messages for alarm responses
- Issue, activate, reactivate, & delete Site Access Control System cards on authorized
request
- Ensure photos of all Site Access Control System applicants are in the Site Access Control System
- Create user guides and provide users with system instructions
- Monitor User Operations and assist with trouble areas
- Review Operator Logs daily for temporary modifications on cardholders
- Map Site Access Control System devices, inputs and outputs
- Perform backups and restore database as required
**SMC Portal Duties - Administrator**
- Liaise/cover/assist other Administrator as required
- Liaise with SMC Portal staff (pass daily information and changes to procedures)
- Oversee basic day-to-day SMC Portal operations
- Create/modify procedures
- Liaise with other security staff on site
approvals)
- Handle phone queries/requests (properly redirect if necessary)
- Maintain Access Card Control Log
- Maintain settings/provide solutions for surveillance cameras (reboot or IP reset during
failures)
- Liaise with external software/hardware contractors
- Oversee Access Card System Status (search for outage reasons and solutions)
- Liaise with the Security Management Team
- Issue temporary cards as required
- Monitor surveillance cameras on a random basis; provide event video clips if required
- Assistance employees & contractors with access cards;
issue/activate/deactivate/reactivate/modify.
- Maintain pertinent SMC Portal documentation
- General troubleshooting as problems appear on the system.
- Main
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