Server

6 months ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**WESTIN**
- At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.**The Impact You’ll Make**:
The Artist

Have a creative side? We offer several career paths to feed your inspiration.

A Grill & Vine Server is responsible to ensure that guests have an enjoyable dining experience by providing quality customer service. They take orders, serve food and drinks, and remove dinnerware from the table in a timely manner.

**The Wellness You Deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program

Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- High attention to detail and a drive to get things done

**Position Requirements**:

- Maintain a thorough knowledge of all Food & Beverage menus, dialing additions and services provided by the department and the hotel
- Ensure that guests fully enjoy their dining experiences by serving the guests promptly, efficiently and in a professional manner
- Upsell food & beverage
- Adhere to local liquor laws and regulations as well as Serving It Right
- Inspect all assigned tables to ensure proper set up and standards are met before receiving any guests
- Collect payment for all food and beverage sold in their sections, and use Micros system
- Take corrective action if a guest is not satisfied and bring the situation to the attention of the manager
- Stack trays properly for efficient unloading for stewarding
- Perform set up duties as required to include side stations, storage areas and food staging area
- Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards
- Fold napkins for meal periods to maintain an adequate supply
- Comply with WRS’s Occupational Health & Safety Program and the regulations of WorkSafeBC
- Report any unsafe conditions, practices, or injuries to their supervisor as soon as possible
- Set a good safety example
- All other duties as assigned

**Skills & Experience**:

- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Basic POS knowledge ( Micros)
- Previous experience in a similar role in a similar size/type of property
- Strong attention to detail and the ability to handle multiple tasks
- Detailed knowledge of Whistler and available services
- Ability to upsell and promote menu
- Knowledge of hotel food and beverage operations
- Knowledge of food and alcoholic beverages
- Knowledge of food service techniques and cost controls
- Excellent problem-solving skills

**General Requirements**:

- Serving It Right certificate
- Must be able to stand and exert well-paced mobility for up to at least 8 hours in length
- Must be able to lift up to 20lbs occasionally
- Must have the ability to bend, squat and lift up to 50 libs, including, but not limited to, lifting trays of food or food items on a regular and continuing basis
- Ability to provide a satisfactory criminal record check

**Health & Safety**:
Health & Safety is at our core
- Daily stretches and movement to get you ready for your day
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards
- Monthly safety committee meetings

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