Manager Home and Community Care

7 months ago

Halifax, Canada VON Canada (Nova Scotia) Full time

**Requisition Details**:
Employment Status: Permanent, Full-time (1.0 FTE)

Program: Occupational Therapy, CAPABLE & Employee Support

Work Schedule: Days

Number of Hours Bi-weekly: 75

Location: This position is hybrid-remote; travel within the Province of Nova Scotia is required as needed

This role will support two innovative programs**:CAPABLE **and the **Employee Support Program**.

The **C**ommunity **A**ging in **P**lace, **A**dvancing **B**etter **L**iving for **E**lders (or **CAPABLE**) program aims to enhance the functional mobility, independence, and safety of economically disadvantaged adults aged 65 and above who remain independent and in their own homes.

Our Employee Support Program provides workplace safety training to nurses, CCAs, and other care workers who deliver home care services. This innovative program involves collaboration between occupational therapists, home care organizations, their occupational health and safety teams, and employees to assess needs, address concerns, and develop recommendations to prevent injuries and ensure smooth return-to-work transitions.

**Key Responsibilities**:

- Directs and monitors delivery of client care services and day to day functions and performance of front-line staff in their program area in accordance with current regulatory guidelines and VON policies, procedures and standards.
- Assists staff to complete risk assessments, investigations of issues, injuries and reporting related to client or employee incidents.
- Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
- Guides new employees through the orientation process and ensures all probationary reviews and retention interviews are completed.
- Participates in budget preparation, financial performance management and measurement reports.
- Participates in local, regional or national team or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.
- In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.
- Builds and sustains strategic relationships with current, new and prospective VON partners, and community organizations.
- Receives and documents all employee, family and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate Director.
- Ensures occupational health and safety policies, programs and activities are performed by staff, in compliance with VON’s health and safety policies and guidelines and the Occupational Health and Safety Act.
- Assesses and documents community needs and assists in developing business and funding proposals to meet emerging opportunities.
- Provides support for department presentations and reports.
- Completes reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.
- Completes risk assessments, investigations of issues, incidents or injuries as required.
- Facilitates front line staff development and growth using a team approach and working in concert with the practice leaders, educators, preceptors and clinical experts to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider competence. This includes and is not limited to use of competency assessments, annual performance development plans, individual learning plans, referral to practice educators and on-going mentorship.
- Provides service provider personnel with access to clinical advice, support and clinical reference resources.
- Assists with the delivery of in-home care services, as required.

**Common Leadership Responsibilities**:

- Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and staff.
- Prioritizes and ensures alignment of emerging opportunities in the community with VON strategic plan.
- Provides leadership in navigating the requirements and complexities of unionized and non-unionized environments.
- Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff.
- Promotes the LEAN team management approach to ensure a common paradigm of management and discipline of management practices.
- Ensures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not working.
- Ensures the completion of performance development and learning plans for all staff.
- Promotes common approaches to orientation, learning, motivating, recognizing and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding milestones.

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