Client Care Coordinator

6 months ago

Halifax, Canada Home Instead Full time

Do you enjoy getting to know people and building meaningful relationships? Do you have a heart for helping those in need? If so, this Client Care Coordinator role could be the right fit for you.

As a motivated, results-oriented professional you will meet daily with new and existing senior clients to conduct in-home care consultations, perform quality assurance visits, and develop/update their care plans.

**As a member of Home Instead's team, you will receive**:

- Paid job training and continuing education
- Competitive compensation
- Health insurance - group medical benefits with employer contributions
- Personal satisfaction - your job will make a difference in someone's life
- Supportive team environment

**Responsibilities**:

- Meet with potential clients and family members to establish and update care plans.
- Conduct service inquiries and care consultations.
- Work with colleagues to coordinate various aspects of client care.
- Complete client and care professional introductions.
- Conduct quality assurance visits.
- Work with clients and their families on the issues that arise to ensure positive resolution.
- Generate weekly, monthly, and quarterly performance reports.
- Participate in community events and networking events as necessary.
- Conduct on call tasks every 4th to 5th weekend and 1-2 evenings per week.
- Ensure outstanding customer service by scheduling and coordinating care.
- Review evening or weekend schedule and any trouble spots that might arise.
- Communicate with care professionals and clients regarding any scheduling changes.

**Education/Experience Requirements**:

- CCA or a professional in a health-related field
- 2+ years of relevant experience
- Must possess a valid driver's license and a reliable vehicle
- Strong administrative and computer skills
- Competitive spirit, capable of working independently
- Strong relationship building skills
- The flexibility to work in a 24/7 environment where work outside of office hours may be required

**Job type**: Full-time

Learn how a career with us can be much more than just a job. Home Instead: To us, it's personal.

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