Technical Support Specialist

2 weeks ago

Newmarket, Canada Hosted~FTP~ Full time

**Job description**

**Who we are**

Hosted~FTP~ has been providing “FTP in the Cloud” secure file transfer services using multiple cloud infrastructure providers (Amazon Web Services, Azure) for the past 15 years. Hosted~FTP~ is a leading MFT company and one of the first SaaS companies to fully transition to the Amazon Cloud.

Hosted~FTP~ offers businesses the benefits of moving to the Cloud, while providing an Ultra-secure, easy to use alternative to traditional “in-house” FTP/FTPS/SFTP servers.

**What are we looking for?**

Can you talk the talk AND walk the walk? As a Technical Support Specialist (TSS) for Hosted~FTP~, you’ll be responsible for handling service and technical support inquiries, responding quickly to online chats, assessing customer support or sales calls, and referring escalated calls as appropriate, engaging both new potential clients and support existing clients. Your success will expand Hosted~FTP’s global reach - helping thousands of organizations transfer files safely in the cloud - while simultaneously developing your technical support and sales skills to become an expert in the managed file transfer space.

**Primary Responsibilities Will Include**

**Support webinars** -This position will require hosting webinars with senior technical architects, It Managers, and senior business stakeholders, resolving customer service issues, demonstrating our service features. Establish and maintain lasting, positive relationships with Business owners, managers and/or IT decision makers through personal contact and outstanding customer support. Identify and analyze our clients’ business requirements, propose potential solutions, negotiate and close new business revenue

**On-boarding/Quickstart webinars** - Facilitate initial setup and configuration of trial accounts with potential customer senior technical architects, It Managers, and senior business stakeholder, determining their primary use case for using our service, conducting a demo of our SFTP/FTP services and ensuring that all questions are answered. Follow up is key aspect in terms of keeping the potential customer engaged with Hosted~FTP~

**Real time support** - Provide Live chat & Phone assistance to provide troubleshooting or account assistance, answer sales inquiries and triage requirements in terms of features and use case(s). The TSS will be required to do real time analysis of FTP/SFTP technical issues

**Support and sales** - The TSS should also communicate to clients how bundle upgrades provide features that can benefit existing and/or new use cases. Hosted~FTP~ responsibilities for the TSS emphasizes that the role includes both Sales and Support.

**What do you bring to the role?**
- Bachelor’s diploma in an IT related field.
- Excellent interpersonal skills; fluent in English, spoken and written
- At least 3 years in a similar role with comparable goals and responsibilities (Technical support and/or sales background, preferred)
- Technical aptitude including experience with file transfer methodologies
- You must be an excellent communicator, someone who listens to client needs to determine the best solution and be able to frame the message in a clear, concise, and compelling way.
- You must also understand the mechanics of being a part of an efficient, effective support team.
- Strong sense of organization, self-motivation, and professionalism
- This is a semi-autonomous position, so you should be self-sufficient and self-motivated. It’s also a evolving role, so you must be able to gracefully receive criticism and feedback about your work.
- Eligible to work full time in Canada

**What would give YOU an edge?**
- Familiarity with FTP, FTPS & SFTP Clients
- Knowledge of Linux and Mac operating systems
- Proficiency with Office products (Word, Outlook, Excel)
- Experience leading webinars using Teams, WebEx and GoToMeeting
- Working knowledge of Salesforce CRM
- Wordpress site management experience
- Compliance knowledge (HIPAA, CJIS, ITAR, SOC2 etc.)
- An understanding of Cloud Services (AWS, Azure)

**What’s in it for you**
- Opportunity to work remotely
- A competitive base salary PLUS commissions
- Joining a knowledgeable, high achieving, experienced and fun team
- The chance to be part of a rapidly growing SaaS company and the next success story

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.05 per year

**Benefits**:

- Casual dress
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Commission pay

COVID-19 considerations:
Work is remote

Application question(s):

- Posted job is remote but final interviews are in-person, are you able to make infrequent trips to Barrie or Toronto for team building or training?

**Experience**:

- Technical support: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Overnight Shift (required)

Work L

  • Technical Specialist

    3 weeks ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka. Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family...

  • Field Support Specialist

    4 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Provides technical support for the operation and maintenance of hardware, software, technology infrastructure, and voice/data communications facilities within the Department in accordance with Federal, Provincial, Regional, and Departmental policies and procedures. - Performs Systems...

  • PCS Support Systems Specialist

    2 weeks ago

    Newmarket, Canada The Regional Municipality of York Full time

    POSITION PURPOSE: Reporting to the Supervisor, Operations, PCS/SCADA, is responsible for the design, programming, installation, configuration, testing, support, maintenance, troubleshooting, security and performance of Water and Wastewater SCADA systems, hardware, networks and databases, including SCADA Historians Real Time Data Acquisition Systems, virtual...

  • Repost - Business Systems Support Specialist

    4 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Participates in the development, integration, testing, documentation, implementation, maintenance and support of relevant systems and associated technologies. - Provides technical and data support and maintenance, including documentation, problem identification, investigation, and...

  • Senior Technical Specialist

    3 weeks ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka. Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family...

  • Senior Technical Specialist

    3 weeks ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka. Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family...

  • ERP Specialist

    6 days ago

    Newmarket, Canada GINCOR Werx Full time

    Gincor Werx is an industry leader in high-quality vocational vehicles including dump vehicles, snow plows, trailers, van bodies, decks, and other service equipment. Gincor has been ranked as One of Canada’s Fastest Growing Companies for seven consecutive years with GROWTH 500 and is continually looking to add to its team. We are also certified as a Great...

  • Program Systems Support Specialist

    4 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Acts as Technical Liaison for the development, implementation and maintenance of the development tracking system to meet stakeholder requirements. - Monitors system issues and coordinates resolution with ITS, as required. - Supports daily operations of the Region’s Development Tracking...

  • Employee Connection Specialist

    2 days ago

    Newmarket, Canada Deafblind Ontario Services Full time

    **Potential for remote/hybrid work** **BONUS**: Upon hire, you will receive a one-time signing bonus of $500 on your first paycheque after your employment commences. At six months of employment, you will receive a second lump sum of $500. **Ready to make a difference?** Under the leadership of the Director of Communications and Employee Experience...

  • Restoration Project Specialist

    7 days ago

    Newmarket, Canada Lake Simcoe Region Conservation Authority Full time

    The Restoration Project Specialist is responsible for leading and delivering restoration programming within a defined program area or geographic region of the Lake Simcoe watershed. This involves providing outreach and technical advice and project support to the watershed community, while working collaboratively and building partnerships with Conservation...

  • Technical Account Manager

    7 hours ago

    Newmarket, Canada ALT 5 Sigma Full time

    ALT 5 Sigma is seeking a Technical Account Manager (TAM) Analyst to maintain and growInstitutional Technical relationships, implementations and integrations. Technical AccountManagers (TAMs) work in close alignment with Sales, Account Management, Product, Supportand Engineering teams to ensure ALT 5’s products and services meet & exceed...

  • Technical Account Manager

    14 hours ago

    Newmarket, Canada ALT 5 Sigma Full time

    ALT 5 Sigma is seeking a Technical Account Manager (TAM) Analyst to maintain and growInstitutional Technical relationships, implementations and integrations. Technical AccountManagers (TAMs) work in close alignment with Sales, Account Management, Product, Supportand Engineering teams to ensure ALT 5’s products and services meet & exceed...

  • Senior Office 365

    1 week ago

    Newmarket, Canada VC3 Full time

    This position will allow you to work alongside some of the most talented specialists in the US and Canada and afford you the opportunity to grow with an innovative managed services provider that has a 30-year history of providing a full range of IT solutions and is continuing to expand throughout North America. The Senior Office 365 & Azure Specialist will...

  • Approval Specialists

    3 weeks ago

    Newmarket, Ontario, Canada AUTOLOANSERVICES Full time

    Are you ready to embark on a career journey that's both rewarding and exhilarating? , a premier Automotive dealer in Newmarket, ON, is seeking passionate Approval Specialist to join our rapidly expanding team. If you're driven by success and thrive in a dynamic environment, we want youWhy At , we specialize in empowering clients with past credit issues to...

  • Technology Project Specialist

    2 days ago

    Newmarket, Canada York Region Full time

    Job Title - Technology Project Specialist - Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 6 - Type of Position - a Replacement - Start Date - Immediately - Salary - Per hour - Salary Grade - $59.17 - $64.32 - Department - York Region -> Community & Health Services -> Integrated Business Services - Location - 17150...

  • Patient Support Specialist

    4 weeks ago

    Newmarket, Canada Dawson Dental Full time

    Responsibilities: - Provide administrative support to the medical office staff - Schedule appointments and manage the office calendar - Answer phone calls and respond to inquiries - Maintain patient records and ensure accuracy of information - Process insurance claims and handle billing tasks - Assist with general office duties such as filing, faxing, and...

  • Policy and Project Development Specialist

    6 days ago

    Newmarket, Canada York Region Full time

    Job Title - Policy and Project Development Specialist - Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 12 - Type of Position - an Addition to Staff - Start Date - Immediate - Salary - Per hour - Salary Grade - $49.52 - $53.81 - Department - York Region -> Community & Health Services -> Strategies and Partnerships -...

  • Employee Connection Specialist

    3 weeks ago

    Newmarket, Canada Deafblindontario Full time

    Employee Connection Specialist (Full-time Permanent) Newmarket, ON, Canada Job Description Posted Tuesday, April 16, 2024 at 4:00 AM Potential for remote/hybrid work BONUS: Upon hire, you will receive a one-time signing bonus of $500 on your first paycheque after your employment commences. At six months of employment, you will receive a second lump...

  • Employee Connection Specialist

    5 days ago

    Newmarket, Canada DeafBlind Ontario Services Full time

    Employee Connection Specialist (Full-time Permanent) Tuesday, April 16, 2024 Potential for remote/hybrid work BONUS: Upon hire, you will receive a one-time signing bonus of $500 on your first paycheque after your employment commences. At six months of employment, you will receive a second lump sum of $500. Ready to make a difference? Under the...

  • Employee Connection Specialist

    4 weeks ago

    Newmarket, Canada Deafblindontario Full time

    Employee Connection Specialist (Full-time Permanent) Newmarket, ON, Canada Job Description Posted Tuesday, April 16, 2024 at 4:00 AM Potential for remote/hybrid work BONUS: Upon hire, you will receive a one-time signing bonus of $500 on your first paycheque after your employment commences. At six months of employment, you will receive a second lump...