Customer Service Representative

4 months ago

Edmonton, Canada Culligan Water of Canada Full time

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**We want you to join our team at our Edmonton location as a CSR**

The Customer Service Representative is responsible for providing support to our customers and our sales, delivery, and service teams.

**Responsibilities**:

- Assist customers visiting the branch within the retail operation
- Set up deliveries and book service calls
- Process new contracts, create customer account and schedule installation, as required
- Print and distribute service work orders and route tickets, close work orders, and bill out once completed
- Promote and up-sell products and services to new and current customers
- Book walk-in and phone sales leads with Sales Team
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc

**What we're looking for**:

- Outgoing, friendly, and a desire to help people
- Excellent interpersonal and phone communication skills
- Previous customer service experience
- Intermediate computer knowledge

**What we offer**:

- Competitive wages
- Paid time off
- Benefits and RRSP-matching program after 3 months of continuous employment
- Uniform allowance and new hire startup package

**How to apply**:

- Attend in person at our Edmonton branch with a resume

We thank everyone for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Call center: 1 year (required)

Work Location: In person

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