Customer Service Representative

1 week ago


Abbotsford, Canada Pacific Coast Fruit Products Full time

**Customer Service Representative - Fruit Ingredient Manufacturer**

We are adding a new team member to our Customer Service team to support our growth**. **The **Customer Service Representative **role is essential to deliver exceptional customer service to our internal and external business partners.

**Who We Are**: Pacific Coast Fruit Products is a 35-year strong, stable, and growing organization. Our head office is in Abbotsford, BC with a team of just over one hundred employees. We are the industry experts in manufacturing high quality fruit purees and concentrates, supplying the food and beverage industry around the globe.

Work with awesome people in a growing company that still feels like family. We are a small, fun, and very loyal team customer service team of three within a sales team of eight. We are looking for a driven, dedicated, and diligent individual who can join us and make an immediate impact. We take work seriously and give it our all while recognizing that you have a life outside of the office.

**WHAT WE OFFER**
- Competitive starting salary commensurate with experience
- Performance based and profit-sharing program
- Benefit plan including extended health (prescriptions, paramedical services) dental, eye care and employee assistance; premiums paid by the company
- Contributions to your RSP with employee matching
- A schedule that includes a day off every three weeks if you choose to participate in our flex day program
- Investment in professional development and growth opportunities

**WHAT YOU GET TO DO**
- Coordinate and ensure customer service quality throughout the sales process from order to delivery. Effectively communicate across departments (including Production, Quality Control, Logistics, Accounting, and management).
- Prepare internal sales documents and reports; manage quotes and pricing inquiries and send out electronic payment requests.
- Build and maintain good working relationships with both customers and vendors on behalf of PCFP to ensure a quality customer experience while supporting our suppliers.
- Manage all customer communications in a professional and timely manner.
- Handle questions, problems and resolve customer complaints, identifying issues that should be escalated to the Director of Sales and Purchasing or other departmental managers.
- Keep track of inventory and make purchases as demand requires.
- Keep up to date with the trends of our customers and establishes exceptional relationships
- Participate in department planning for growth and new business developments.

**WHAT YOU BRING TO US**
- Strong computer skills with MS Office proficiency. Including intermediate-level knowledge of Excel. ERP experience an asset, preferably Navision.
- Prior experience of working in a busy office environment an asset.
- Ability to work in a fast-paced environment and problem-solving skills.
- Detail orientated with an ability to multitask.
- Exceptional communication skills - competent English, ability to communicate effectively over the phone, strong verbal, and written skills
- Collaborative, open-minded, team-oriented, and able to take the initiative and brings ideas to the table.

Tell us about your relevant skills and experience and why you would be the best choice for this position. Please share your salary expectations. We are committed to finding the right person who fits with our company values and has a passion for learning, relevant experience, and personal drive.

**Benefits**:

- Dental care
- Flextime
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- No weekends

Supplemental pay types:

- Bonus pay



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