IT Technical Support Analyst

2 weeks ago

Regina, Canada IBITS Canada Full time

**About IBITS**:
At IBITS, we provide comprehensive IT solutions and managed services to businesses of all sizes. Our mission is to deliver top-notch IT support, ensuring our clients' technology infrastructure runs smoothly, efficiently, and securely. We are seeking a dedicated Technical Support Specialist to join our team and help us continue providing exceptional IT support to our valued clients.

As a Technical Support Specialist at IBITS, you will play a crucial role in maintaining and optimizing the IT systems of our clients. You will be responsible for troubleshooting technical issues, providing excellent customer service, and ensuring the smooth operation of various IT components, including Microsoft 365, computer networks, routers, switches, firewalls, servers, and printers.

**Key Responsibilities**:

- Provide technical support and assistance to clients in resolving IT-related issues.
- Troubleshoot and resolve problems related to Microsoft 365, computer networks, routers, switches, firewalls, servers, and printers.
- Perform on-site visits to multiple client sites, requiring flexibility in work hours, including evenings and weekends.
- Maintain excellent attention to detail to ensure thorough problem analysis and resolution.
- Efficiently manage your time and resources to meet service level agreements and client expectations.
- Continuously learn and adapt to evolving technologies and client needs.
- Maintain punctuality and professionalism in all interactions with clients and team members.

**Qualifications**:

- IT industry experience, preferably in a technical support role.
- Proficiency in Microsoft 365 and experience with other Microsoft products.
- Strong knowledge of computer networks, routers, switches, firewalls, servers, and printers.
- Reliable transportation, such as owning a car, to travel to client sites.
- Flexible availability, including evenings and weekends.
- Excellent attention to detail and problem-solving skills.
- Strong time management skills to meet client demands efficiently.
- A strong desire to learn and adapt to new technologies.
- Punctuality and a strong commitment to professionalism.

**Why Join IBITS**:

- A dynamic and supportive work environment with opportunities for growth.
- Exposure to a wide range of IT systems and technologies.
- Competitive compensation and benefits package.
- Ongoing training and professional development opportunities.
- The chance to work with a dedicated team of IT professionals.
- Make a meaningful impact on the success of our clients and their businesses.

**Application Instructions**:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in the Technical Support Specialist position at IBITS.

**Job Types**: Full-time, Permanent

Pay: $25.00-$50.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Do you have your own car?

**Experience**:

- Microsoft 365: 1 year (required)
- Technical support: 2 years (required)
- Network support: 1 year (required)
- Windows: 1 year (required)

**Language**:

- French (preferred)

Licence/Certification:

- Drivers License (required)

**Location**:

- Regina, SK S4S 3R9 (required)

Willingness to travel:

- 25% (required)

Work Location: Hybrid remote in Regina, SK S4S 3R9

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