Intermediate Application Support Analyst
2 weeks ago
**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.
A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.
The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.
**About the role**:
You will possess a strong technical knowledge base and background, specifically demonstrated working knowledge of.Net programming, web tier technologies, real-time interfaces, and relational databases. Proven experience and skills in effective communication, problem solving, documentation standards and a rigor for change management protocols and quality control are also required.
**Typical Daily Duties**:
- Support and maintain existing systems
- Find causes to reported problems within existing program code and data structures
- Assist Clients with retrieving and interpreting data
- Ensure that the EHS Custom Applications and Architecture guidelines and standards are strictly followed
- Determine the optimum approach for the programming effort
**You will have demonstrated working knowledge of**:
- Design and code reviews with.Net programming language as well as knowledge of development and modification of stored procedures;
- C#, VB, and ASP programming languages;
- MVC, SQL, SSIS and.net package deployment;
- Database concepts, theories and principles;
- Requirement analysis and solution design techniques;
- Programming concepts, techniques and languages;
- Service-level protocols, change management protocols, and quality control procedures; and
- Experience with registries and healthcare technologies is an asset.
The knowledge and skills required for this position would be attained through the completion of a degree in computer science or related area of study. An equivalent combination of education and experience would be considered. 3 years of experience working as an Application Support Analyst or similar in an integrated support environment.
**You will be**:
- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Patient, honest, maintain confidentiality and be respectful/tactful while working with various types personal health information etc.;
- Service-oriented, thorough, reliable, disciplined, organized, and strong attention to detail in order to complete tasks for clients and coworkers etc;
- Creative, logical, and have a strong motivation for continuous improvement and learning;
- Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.
**Competencies**
**Communication**
- Orally explain or present (technical) information to a wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner.
- Write a variety of detailed, accurate and clear (technical) material such as user systems and requirements documentation and procedures, recommendations and reports, at a level appropriate to the target groups.
- Actively listen, paraphrase and ask precise questions in order to clarify and understand information being received.
**Leadership**
- Constructively lead, advise and encourage others to achieve success in their work and contribute to the effectiveness of the work team.
**Problem Solving/Analytical**
- Diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable time fra
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