Windows Deskside Support Analyst

2 weeks ago

Regina, Canada Visionpool Business Services Full time

Visionpool Business Services is hiring a Windows Deskside Analyst. This role involves complex work related to the support, and management of Windows enterprise desktop environments.
**THIS POSITION IS LOCATED IN REGINA, SK**

**Responsibilities**:

- Provide Tier 2 & 3 Deskside Support for user endpoints, including desktops and laptops.
- Create and maintain standardized Windows Images.
- Deploy driver updates, BIOS updates for a range of models, maintain configuration baselines and prevent configuration drift.
- Manage, support, and maintain AV Equipment, Meeting & Collaboration Spaces with focus on Microsoft Teams Room (MTR) Certified Hardware.
- Manage and support Papercut Enterprise print management solution.
- Manage, deploy, and maintain firmware & configuration of 120+ Enterprise Printer & MFP. - Assist with testing and deployment of Microsoft updates (patch Tuesdays).
- Implement Windows Desktop group policies for an enterprise environment.
- Troubleshoot and work through complex technical issues.
- Develop and maintain good documentation.
- Provide assistance and mentorship as required.
- Knowledge share/transfer.

**Qualifications**:

- Minimum 8 years experience desktop engineering
- Demonstrated Desktop & Laptop Computer Configuration, Troubleshooting & Repair experience
- Windows 10/11 Technical Experience
- Experience supporting Microsoft 365 Apps for Enterprise (Microsoft Office Suite of products)
- Experience with Workstation Group Policy
- Experience with managing, maintaining standardized endpoint images, driver & firmware updates.
- Experience with supporting and managing Microsoft Teams Rooms (MTR) Certified hardware.
- Experience supporting corporate AV meeting rooms & Collaboration spaces.
- Enterprise Printer Fleet Management, Firmware Updates, Configuration
- Experience with working with VMs (VMWare ESXi)
- Experience with deploying Microsoft SCCM imaging & software installation.
- Experience with maintaining hardware and software inventories through standard asset management systems and procedures. Ideally the resource will have:

- CompTIA A+ experience
- Basic knowledge of network troubleshooting Ethernet and IP configuration
- Experience with Lenovo Desktops & Notebooks
- Experience with Panasonic Ruggedized Toughbook’s
- Experience with PowerShell Scripting

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