Technical Analyst

3 weeks ago

Regina, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGL

**Number of Positions**: 1

**Language**: This role operates in English.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Technical Analyst you will be responsible for ensuring the stability, availability and integrity of technical platforms and environments within the organization and will provide predictive and proactive technical analysis to ensure optimal performance. You will support other teams with design and research expertise, project consulting and incident response using corporate Information Technology (IT) service delivery management tools and processes.

Technologies you have experience with:

- Security technologies such as SAML, Active Directory/LDAP, SSL encryption, Web Access Firewalls.
- Web traffic management technologies such as Web Application Servers, DNS, Proxies, Content Delivery Networks is an asset.
- Having working experience with continuous delivery tools such as Jenkins, Puppet, Terraform, GIT or TFS is an asset.
- Having technology-specific experience with IIS, Okta, Akamai, NGINX or Netscaler is an asset.

**How you will create impact**:

- Collaborating with business partners to identify technology performance and service impacts, configuring changes to support ongoing quality of service, and providing risk assessment and analysis to determine how new or modified technology will integrate and impact various environments.
- Identifying, troubleshooting, and resolving complex hardware and software problems using corporate IT service delivery management tools and processes.
- Prioritizing and analyzing patterns based on incoming requests to enhance service.
- Planning and managing large and complex implementations and projects including the development of detailed work tasks.
- Training and mentoring junior team members and providing technical leadership and consultation to internal stakeholders and external partners as the key representative of a particular technology domain or project.

**What to expect**:

- Extended work hours, including evenings and weekends, will be required.
- Rotational on-call schedule, with shifts during evenings and weekends.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have five years of experience in Information Technology or similar field; post-secondary education in an Information Technology or related discipline; or equivalency of experience.
- You have experience following, creating, and maintaining technical documentation, including detailed step-by-step configuration documents, root cause analysis reports and topology diagrams.
- Having experience with continuous integration practices and methodologies is an asset, such as the creation of scripts for automating tasks that adhere to security controls such as error checking, audit logs, rollback points and regression testing.

**What's in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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