Customer Service Specialist

1 month ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
We are looking for a
**_Customer Service Specialist (Full-time position)_**

Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Income Plans including RRIF, LIF, LRIF and Annuity Quotations.

**What you will do**
- Process of group and single deposits
- Enter data accurately into system
- Management of interfund transfers of client/member assets
- Process of cash withdrawals and transfers between registered plans from/to other financial institutions
- Handle member and member plan maintenance on Group Pension Administration System (GPAS)
- Provide support to team members when needed
- Ad hoc reporting when requested

**What you will bring**
- Post-secondary education or equivalent experience
- Knowledge of rules and regulations as they relate to Group Retirement products
- Strong customer service focus and interpersonal skills
- Strong communication skills - both written and verbal
- Experience using Group Pension Administration System (GPAS) or similar systems is an asset
- Bilingual English-French is an asset
- Attention to quality in day-to-day activities/processes
- Strong organization skills and ability to work in a dynamic and changing environment with tight deadlines
- Proficient with Microsoft Office (Word, Excel, Sharepoint, MS teams and Outlook)

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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