Call Center Agent
7 months ago
**Job Title**: Call Center Agent
**Location**: Vancouver, BC
We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues promptly and professionally.
**Responsibilities**:
Provide accurate information to customers regarding products, services, and company policies.
Troubleshoot and resolve customer complaints and issues to ensure customer satisfaction.
Maintain up-to-date knowledge of company products, services, and promotions.
Document all customer interactions accurately and thoroughly in the CRM system.
Collaborate with other team members and departments to address customer needs effectively.
Meet or exceed performance targets for call quality, customer satisfaction, and productivity.
Adhere to company policies and procedures at all times.
**Qualifications**:
High school diploma or equivalent.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and ability to interact professionally with customers.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using computers and navigating CRM systems.
Willingness to work flexible hours, including evenings and weekends.
-
Video Surveillance Monitor Center Agent
5 months ago
Vancouver, Canada BAYS Tech(Monitoring Center) Full timeJob Role: Service center agent **Job Description**: As a Service Agent, you will be to monitor and evaluate security surveillance videos for customers, intake, handle service requests, and communicate with relevant parties to ensure service obligation is fulfilled. You will play a crucial role in ensuring quality customer service and adherence to company...
-
Video Surveillance Monitor Center Agent
5 months ago
Vancouver, Canada Bays Technologies(Monitoring Center) Full timeJob Role: Service center agent **Job Description**: As a Service Agent, you will be to monitor and evaluate security surveillance videos for customers, intake, handle service requests, and communicate with relevant parties to ensure service obligation is fulfilled. You will play a crucial role in ensuring quality customer service and adherence to company...
-
Call Centre Agent
5 months ago
Vancouver, Canada Public Storage Full time-We are a small but dynamic team of agents where our goal is to deliver a world class customer experience to people looking for storage. The environment fosters sharing of ideas and best practices and everyone has each other’s back. Quality is the name of the game and getting off the phone quickly with customers is not the mandate. While we operate as a...
-
Call Center Customer Service Agent
7 months ago
Vancouver, Canada Dialospact Inc Full time**Job Title**: Call Center Customer Service Assistant **Overview**: **Responsibilities**: **Customer Support**: Provide courteous and professional assistance to customers via inbound and outbound phone calls, addressing inquiries, resolving issues, and offering solutions promptly and effectively. **Product Knowledge**: Develop a comprehensive understanding...
-
Call Center Agent
6 months ago
Vancouver, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** Position: Call Center Agent Status: Full-Time Dealership: The BMW Store Department: Service We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive...
-
Call Center Agent
6 months ago
Vancouver, Canada OpenRoad Auto Group Full time**UNLIMITED POSSIBILITIES AHEAD.** Position: Call Center Agent Status: Full-Time Dealership: The BMW Store Department: Service We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive...
-
Call Center Customer Service Agent
7 months ago
Vancouver, Canada Dialospact Inc Full time**Job Title**: Call Center Customer Service Assistant **Location**: Vancouver, BC **Responsibilities**: Handle inbound customer calls and inquiries regarding products, services, orders, and general assistance. Effectively navigate customer databases and systems to retrieve information and update customer accounts. Process customer orders, returns, and...
-
Call Center Representative
6 months ago
Vancouver, Canada Dialospact Inc Full timeAs a Call Center Representative, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues with professionalism and efficiency. You will play a crucial role in maintaining our high standards of customer satisfaction and contributing to the overall success of our...
-
Call Center Representative
6 months ago
Vancouver, Canada Signal Crew Comms Full time**Job Title**: Call Center Representative **Overview**: **Responsibilities**: Respond promptly to customer inquiries and provide accurate information about products, services, and policies. Assist customers with placing orders, processing returns, and resolving product or service-related issues. Follow communication scripts and procedures to ensure...
-
Call Center Representative
5 months ago
Vancouver, Canada ARTURUS Full timeJob Summary: As a Call Center Representative for our translation services company, you will be responsible for managing customer inquiries, providing information about our translation services, and ensuring a high level of customer satisfaction. **Responsibilities**: Inbound Call Handling: - Answer incoming calls from clients and potential customers...
-
Call Centre Agent
5 months ago
Vancouver, Canada Ogistics Logistics Full timeOverview: **Responsibilities**: - Handle inbound and outbound customer calls professionally - Provide information about products and services - Assist customers with placing orders or resolving issues - Utilize sales techniques to upsell products or services - Maintain accurate customer records through data entry - Follow communication scripts to ensure...
-
Call Centre Agent
5 months ago
Vancouver, Canada Ogistics Logistics Full timeOverview: **Responsibilities**: - Handle inbound and outbound customer calls professionally - Provide information about products and services - Assist customers with placing orders or resolving issues - Utilize sales techniques to upsell products or services - Maintain accurate customer records through data entry - Follow communication scripts to ensure...
-
Childcare Provider Ece On Call
3 months ago
Vancouver, Canada Maple Pathway Childcare Center Full timeWe are an In-home childcare for up to 8 children from 30 months to 5 years old looking for a vibrant, reliable, knowledgeable and nurturing ECE to join our center on a on call basis. **Responsibilities**: - Ensure that the environment and program meet the standards of licensing regulations and are complying at all times. - Ensure that the polices and...
-
Call Center Manager
2 months ago
Vancouver, Canada Spring Financial Inc. Full time**About us**: Founded in 2014, Spring Financial has spent the last 10 years simplifying the lending process for millions of Canadians providing a wide range of solutions to effectively manage various financial circumstances. In the process, we’ve become the largest fintech loan originator in the country with over 80,000 monthly applicants! Today, Spring...
-
Reservations Agent Call Center
6 months ago
Vancouver, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. Central Reservations Sales & Service Agent The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing...
-
Reservations Agent Call Center Hybrid
5 months ago
Vancouver, Canada Coast Hotels Full timeYour company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate...
-
Call Center Scheduling Specialist
3 months ago
Vancouver, Canada Nurse Next Door Full timeShare this job post: About Nurse Next Door: Vancouver-based Nurse Next Door has been ranked by Canadian Business and PROFIT as one of Canada's fastest growing companies and Entrepreneur Top 500 Franchise as a home care franchise system dedicated to delivering premium care to our clients. Founded in 2001 based on the personal experiences of Co-Founder Ken...
-
Call Center Manager
3 weeks ago
Vancouver, Canada Spring Financial Inc. Full time**About us**: Founded in 2014, Spring Financial has spent the last 10 years simplifying the lending process for millions of Canadians providing a wide range of solutions to effectively manage various financial circumstances. In the process, we’ve become the largest fintech loan originator in the country with over 80,000 monthly applicants! Today, Spring...
-
Call Centre Agent
6 months ago
Vancouver, Canada JD Sports Canada Full time**Department**: Customer Service **Location**: Vancouver, BC **Workplace Type**: Hybrid **Job Type**: Full-time, Temporary (3 month contract with possibility of extension) **Salary**: $38,000 per year **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a...
-
Overnight Inbound Sales Agent
6 months ago
Vancouver, Canada O2E Brands Full timeThe Opportunity: Are you a passionate, friendly, customer focused person who wants to expand your skills into sales? If the answer is “yes” then we want YOU to join our team and help us WOW our customers. As the voice of our company, you are our customers’ first point of contact, and the person who will help them take their first step in making their...