Call Centre Agent
5 months ago
Overview:
**Responsibilities**:
- Handle inbound and outbound customer calls professionally
- Provide information about products and services
- Assist customers with placing orders or resolving issues
- Utilize sales techniques to upsell products or services
- Maintain accurate customer records through data entry
- Follow communication scripts to ensure consistency and quality of service
**Experience**:
- Proven experience in a call center or customer service environment
- Strong command of English, both verbal and written
- Ability to communicate effectively and empathetically with customers
- Proficiency in Spanish is a plus
- Excellent phone etiquette and active listening skills
- Ability to analyze information and make informed decisions
- Experience with data entry and CRM software is preferred
Joining our team as a Call Center Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you are a dedicated individual with a passion for customer service, we encourage you to apply.
**Job Types**: Full-time, Part-time, Permanent, Casual, Seasonal, Freelance
Pay: $17.50-$22.50 per hour
**Benefits**:
- Flexible schedule
- On-site parking
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Overtime
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
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