Video Surveillance Monitor Center Agent
7 months ago
Job Role:
Service center agent
**Job Description**:
As a Service Agent, you will be to monitor and evaluate security surveillance videos for customers, intake, handle service requests, and communicate with relevant parties to ensure service obligation is fulfilled. You will play a crucial role in ensuring quality customer service and adherence to company standards and guidelines. Your duties will involve actively listening to calls, providing feedback and coaching to agents, and documenting call performance metrics.
Key Responsibilities:
Issue Resolution: Diagnose and troubleshoot customer issues by actively listening, asking probing questions, and gathering relevant information. Provide accurate and timely solutions or escalate complex issues to appropriate teams or supervisors for further assistance.
Documentation: Accurately and thoroughly document customer interactions, inquiries, issues, and resolutions in the designated customer relationship management (CRM) system or other tracking tools. Maintain a comprehensive record of customer interactions for future reference and analysis.
Product/Service Knowledge: Develop a deep understanding of the company's products, services, policies, and procedures. Stay up to date with product updates or changes to effectively address customer inquiries and provide accurate information.
Customer Satisfaction: Ensure customer satisfaction by promptly and effectively addressing their needs and concerns. Strive to exceed customer expectations and go the extra mile to provide exceptional service.
Escalation Management: Identify and escalate unresolved or complex customer issues to the appropriate channels.
Pay: From $16.75 per hour
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
-
Surveillance Operator(Mandarin and English)
2 months ago
Vancouver, Canada BAYS Tech Full timeJob Role: Service center agent **Job Description**: As a Service Agent, you will be to monitor and evaluate security surveillance videos for customers, intake, handle service requests, and communicate with relevant parties to ensure service obligation is fulfilled. You will play a crucial role in ensuring quality customer service and adherence to company...
-
Video Surveillance Operators
2 days ago
Vancouver, Canada Bays Technologies Full timeHandle phone calls - Monitor Video Streams(7 AM - 2 PM) - Monitor Alarm Detection Software(7 AM - 2 PM) - Log Events on Computer **Salary**: From $16.75 per hour **Benefits**: - On-site parking Flexible Language Requirement: - French not required Schedule: - Day shift - Monday to Friday Supplemental pay types: - Bonus pay - Overtime...
-
Video Editor
7 months ago
Vancouver, Canada Western Protection Alliance Inc Full time**Looking for a Video Editor that is proficient in editing and organizing surveillance video for possible court actions.** **Responsibilities**: - Capture video from Sony camcorders with the time stamp imbedded - Edit the video to include only useable evidence in court - Obtain snapshots from video and paste in surveillance reports - Create professional...
-
Creative Copywriter
7 months ago
Vancouver, Canada Agent Launch Full timeAgent Launch is a fast growing company that supports Real Estate Agents across North America with online lead generation by leveraging the power of search engines, video, systems automation & remote talent. We're looking for a talented Creative Copywriter to join our remote team and enrich our website, blog posts and newsletters by crafting engaging scripts...
-
Video Infrastructure Test Manager
2 months ago
Vancouver, Canada Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across...
-
Security Operations Center Representative
1 month ago
Vancouver, British Columbia, Canada EasyPark Full timeJob SummaryWe are seeking a highly skilled and organized Security Operations Center (SOC) Representative to join our team at EasyPark. As a SOC Representative, you will play a critical role in ensuring the safety and security of our facilities and customers. This is a part-time/casual position, offering a competitive hourly rate of $19.66 per hour. About the...
-
Technical Support Representative Tier Ii
2 weeks ago
Vancouver, Canada Motorola Solutions Full timeCompany Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem...
-
Bilingual Call Center Agent
2 weeks ago
Vancouver, Canada Connections Call Center Full timeAbout Connections Call Center We are a family owned and operated organization proudly celebrating out 30th year in business. We treat our team as an extension of our family and want to see our people grow and evolve. **About the Role** - Answer and direct incoming phone calls for different companies (receptionist role) - Provide excellent customer...
-
Channel Sales Executive
2 weeks ago
Vancouver, Canada Openpath Security Inc. Full timeCompany Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...
-
Finance Manager, Fixed Video
5 days ago
Vancouver, Canada Motorola Solutions Full timeCompany Overview At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to...
-
Vancouver, Canada Motorola Solutions Full timeCompany Overview At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to...
-
Video Producer
7 days ago
Vancouver, Canada KIDS' SHIELD SERVICES Full timeCreate and develop exciting multimedia content for kids to enjoy.**About Us**: KIDS' SHIELD SERVICES Inc. establishes innovative cyber security services to shield children and youth from cybercriminals. It incorporates a game-based learning system into the field of cybersecurity to empower children to proactively protect themselves against online threats,...
-
Assistant Video Editor
7 months ago
Vancouver, Canada Electronic Arts Full time**Assistant Video Editor** The future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA SPORTS FC, Apex Legends,...
-
Customer Service Alarm Monitor
5 months ago
Vancouver, Canada Provident Security Full time**About Provident** Provident Security is British Columbia’s only full service security company. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own Vancouver based monitoring station. We have our own mobile response team and our own static and...
-
North Vancouver, Canada Ferguson Moving Full time**FERGUSON MOVING & STORAGE** **Job Description - Inside Sales Representative/Call Center Agent** Ferguson Moving and Storage, is seeking motivated, positive call center agents for our Business Development Center to continue to grow and expand. This is not a typical call center! You will assist our North Vancouver Head Office location and franchises by...
-
Video Technician
2 months ago
Vancouver, Canada Promosa Management Inc. Full time**JOB DESCRIPTION** Established in 2001, Promosa has been producing events for over two decades across North America. We are a full-service production management company with a specialized division in large format LED video walls. **RESPONSIBILITIES** - Determine video equipment needs for event productions - Create data, power, pixel map, signal flow...
-
Digital Video Strategist
2 weeks ago
Vancouver, Canada BroadbandTV Corp. Full time**BBTV is a media-tech company advancing the world through the creation, distribution, management and monetization of digital video content. We are the second largest video property worldwide in terms of unique viewers following only Google, reaching tens of billions of monthly impressions, providing end-to-end solutions to influencers and enterprise content...
-
Surveillance - Private Investigator
21 hours ago
Vancouver, Canada Chas & Associates Full timeChas & Associates is a private investigations, security consulting firm located in downtown Vancouver specializing in corporate investigations, cyber investigations, insurance claims, and corporate security consulting. We are seeking a part-time licensed surveillance investigator to join our team, providing services to insurance, legal and corporate...
-
Video Content Creator
9 months ago
Vancouver, Canada Machobear Studios Inc Full time**WHO ARE WE?** We are looking for someone who can have fun on and off camera, and come up with ideas and strategies that grows our community online. As the TikTok Video Content Coordinator, you will be responsible for filming, editing, posting, and scheduling engaging video content that aligns with our brand and resonates with our target audience....
-
Video Content Creator
9 months ago
Vancouver, Canada Machobear Studios Inc Full time**WHO ARE WE?** We are looking for someone who can have fun on and off camera, and come up with ideas and strategies that grows our community online. As the TikTok Video Content Coordinator, you will be responsible for filming, editing, posting, and scheduling engaging video content that aligns with our brand and resonates with our target audience....