Manager, Account Management New Service Integrations

3 weeks ago

Halifax, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Account Management New Service Integrations

**What is the opportunity?**

Reporting to the VP of Account Management Data Quality & New Service Integrations, this SME position plays a key role in developing and executing upon Account Managements overall strategy and goals within C&DMG. As part of wider Client & Data Management function, this role is primarily responsible for Coordinating, Supporting and leading North American activities related to change initiatives, regulatory initiatives, and quality controls & focusing on improving efficiencies within the Account Management space.

Working collaboratively with C&DMG partners, BCS teams, Portfolio & Change Management, Internal audit, Vendors & OPS control the bank, to understand requirements and relevant business processes in order to deliver change and ultimately improve client service.

**What will you do?**
- Managing the Account Management New Service Integrations team, comprised of specialized staff who manage critical data across all CMG systems, which facilitates trading & settlement within Capital Markets platforms.
- Manage requests from multiple business areas; understand end to end process and trade flows.
- Manage a team of individuals that maintain global account management projects, enhancements & integrations
- Work closely with IT teams to update new logic changes to ensure the reports meet current standards
- Assist in maintaining and providing high level metrics for Global Account Management
- Work closely with IT teams to update new logic changes to ensure the reports meet current standards
- Support delivery of data remediation activities, finding innovative ways to both remediate and implement stronger data quality controls around data environments.
- Assist KYC initiatives to review and close all noncompliant clients various trading and non-trading accounts cross multiple systems Ensure that while supporting closures, there are no data discrepancies between the systems and work to enhance the data accuracy Help new system integrations that are developed to streamline the current flow of client data
- Help new system integrations that are developed to streamline the current flow of client data

**Relationship Management**
- Work collaboratively with business partners, IT and CMG alike.
- Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
- Strive to proactively seek out efficiencies in processes. Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
- Maintain documentation outlining data lineage pertaining to all account related reference data in order to support the expansion of operational capabilities across Capital Markets, aiding in the prioritization of process and system enhancements.

**Non BAU/Projects**
- Support delivery of data remediation activities, finding innovative ways to both remediate and implement stronger data quality controls around data environments
- Develop and oversee data quality reporting and ensure senior management is informed of data quality issues and operational risks that are identified as impactful to downstream processes or the business operations.
- Strive to proactively seek out efficiencies in processes.
- Linking multiple Functions and processes to a common source of data, reducing operational costs associated with maintaining multiple data silos through a single integrated reference point for trade processing and reporting.
- Optimize Account Management processes in order to reduce cycle time, manual effort and improve both end user experiences and realize cost savings.

**What you need to succeed?**

**Must-have**
- Graduate degree in Finance or Business preferred
- 2 - 4 years experience of reference data and Capital Markets processes and Data management Operations
- Demonstrates initiative, Works independently seeking to solve problems promoting cross-department information flow and best practice sharing
- Track record of Leadership, analytical & investigative thinking, Continuous Improvement, Partnership & Collaboration
- Project/Change experience, supporting the delivery of components of complex projects
- Experience in developing concise, impactful presentations that are appropriate to varying levels of audience
- Comprehensive understanding of data strategy and data management practices
- Excellent Communication skills

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