Account Manager

2 weeks ago

Halifax, Canada Umdasch Group Full time

Company Description

Doka’s expertise in formwork technology is unparalleled in the industry and we are proud of the difference we make globally “It’s not just formwork - it’s DOKA” is impressively demonstrated worldwide in buildings like the Burj Khalifa (Dubai), in hydroelectric generating stations like the Keeyask (Nelson River in northern Manitoba) - and in parts of the Brenner Base Tunnel (European Alps). Collaborative teamwork of nearly 7000 employees in over 160 distribution/logistics facilities in more than 70 countries is one of the primary reasons behind our success. With more than 150 years of history as a family owned company, we recognize and appreciate our employee’s work every day by rewarding them with flexible work hours, competitive wages, bonuses, training/development opportunities and a comprehensive group benefits program including RRSPs.

**Job Description**:
**Responsibilities**
- Identify potential customers; make cold calls that result in meetings and convert prospects into actual sales.
- Develop both new and existing accounts and expand business through face-to-face contact with the customers.
- Maintains a customer/prospect database that contains the names, addresses and phone numbers of current and prospective accounts as well as all of the names of the officers, key office, and field personnel that represent these customer/prospects. Regularly uses and maintains customer/prospect database (Victori).
- Communicates clearly and collaborates with engineering, as required, to ensure accurate proposals.
- Draft final proposals, confirm management approval and obtain customer signatures.
- Presents proposals while selling the features and benefits of our products to close sales.
- Collaborates with engineering for jobs under contract and acquires approved drawings.
- Conducts regularly scheduled jobsite service visits instructing the workers in the proper and safe utilization of equipment thereby shortening their learning curve. Ensures that the customer is satisfied with the equipment and the production he/she is receiving. Makes sure proper recording and coordination of shipments and returns is completed.
- Accountable for all credit interactions with the customer including obtaining contractor approval of invoices, making adjustments through credit requests and ensuring prompt payment, as well as preparing and distributing monthly account status reports. Additionally, settles accounts as soon as possible after the last major return of a project regarding lost material, damaged product, cleaning, freight and final returns.
- Provides timely, accurate, completed sales reports and makes available information for backlog and sales projections.

**Other Responsibilities/Peripheral Functions**
- Visits job sites as required.
- Handles special projects as assigned including participating in company committees/teams.
- Builds continually on product knowledge
- Assists in ensuring safe working practices and a safe working environment.
- Conducts day-to-day business related activities in compliance with all Sales, Engineering, and national policies, procedures and business practices
- Travel as required (some overnight). Additionally, he/she could be called on to make sales or service calls outside of the designated territory as needed.
- The Sales Manager and Area Manager work together to insure make sure company and branch sales initiatives are coordinated and achieved.

**Qualifications**:

- Bachelor Degree with a concentration in Business, Engineering or Construction preferred.
- 5-7 years sales/account management experience required. Previous experience in the concrete forming industry a plus.
- Consistently handles confidential information with the maximum level of integrity and delivers the highest standards of service to customers.
- Strong interpersonal, organizational, communication, follow-up and negotiation skills along with a solid numerical aptitude required. An excellent command of English (speaking, reading, writing).
- Takes initiative, manages time effectively, and manages and adjusts priorities based on business demands.
- Knowledge of the construction industry and its marketplace.
- Ability to read & interpret blueprints.
- Excellent Qualitative abilities including strong analytical/problem solving skills, technical proficiency and effective selling skills.
- Self-motivated, assertive, team player with a strong work ethic, able to work independently in a results-driven, fast-paced environment.
- Understands how the branch sales, business development activities and account management of Doka Canada effects the corporation worldwide.
- Problem Solving - This position requires the ability to support the branch office and serve as a liaison to the customers and national sales function resolving issues, at times, on short notice with mínimal information.

**Communication**

Extensive daily interaction with colleagues, management and customers. Consistently deli

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