Customer Success Advisor
3 weeks ago
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
**The impact you will have**:
As a Client Success Advisor within our Managed Services organization, you will use your focus on great customer experience to onboard our clients onto the Managed Service offerings. You’ll work with those clients to ensure they are getting the most out of the service.
**What you'll do**:
- Assisting Operations team and clients with access to online services (e.g. portal, dashboard)
- Providing support to the Operations team (KTSC) around contract issues, customer escalations and areas of service improvement
- Helping customers understand all Softchoice offerings and which ones could be valuable to them
- Representing Softchoice in customer interactions, from the initial onboarding to follow-on customer support
- Coordinating with Sales and Professional Services teams to ensure a smooth transition to Managed Services
- Acting as the central point of contact for performing the orientation and getting client to first point of value
- Ensuring the scheduling and delivery of proactive reporting deliverables associated with each service
**What you'll bring to the table**:
- 2+ years of related work experience in a customer facing role
- Practical knowledge of services delivery and IT Operations
- Working knowledge of service delivery concepts, processes, and procedures as well as the ability to enhance and manage continuous process improvement
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Proficiency with MS Office Suite (Word, Excel and PowerPoint)
- Strong client focus and relationship management skills
- Experience working cross-functionally in a team-oriented, collaborative environment
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
**Why people love working here**:
- We offer hybrid and remote working opportunities.
- Comprehensive benefits from day one of employment.
- We offer meaningful work and opportunities for career growth.
- Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the technology industry.
- Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
- Softchoice has been certified as a Great Place to Work in the United States for several years.
- We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
- We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
**Inclusion & Equal opportunity employment**:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
**Require accommodation? We are ready to help**:
**Our commitment to your experience**:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
**Job Requisition ID**:5178
EoE/M/F/Vet/Disability
LI-KM1
Associate
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