Customer Success Manager

6 days ago

Montréal, Canada Graitec Full time

About Graitec Group:
GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

**Ambitious and fast-growing environment**: We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).

We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

**Experts & Talents with strong culture**: Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.

**A true international group**: Graitec serves more than 200,000 customers worldwide with over 50 offices in 13 countries, enabling us to meet our customer needs around the globe.

**A market leader**: We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.

**Strong products serving the construction & manufacturing industries**: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

Overview:
The Customer Success Manager (CSM) is a key customer-facing role and a single point of contact responsible for providing strategic advisory services to maximize our clients’ return on investment in their technology and service solutions. The CSM will also be responsible for identifying expansion and growth opportunities with existing customers in the AEC Industry.

**Job Duties and Responsibilities**:

- Lead and own all post-sales activity for Graitec customers through relationship building, product knowledge, planning, and execution of the strategic account plans in conjunction with customers’ Account Consultant, Technical Specialist, and Strategic Marketing Teams.
- Own the overall relationship with an assigned group of customers, which includes ensuring smooth onboarding, increasing adoption, ensuring retention and expansion, and overall customer satisfaction.
- Develop a comprehensive understanding of typical business challenges faced by customers to appropriately map software, consulting, and service solutions to address their needs.
- Establish a trusted and strategic advisor relationship and improve your clients’ business outcomes by leveraging our consulting services and software.
- Be a consultative partner to your clients by developing an understanding of their operational workflows, business needs, and executive initiatives, above and beyond advising them on technology solutions.
- Conduct quarterly business reviews (QBR’s) with clients’ operational and executive stakeholders to drive value and stakeholder engagement.
- Develop an analytical understanding of client assets and usage, use technical acumen to lead discovery around client software use, adoption, and larger strategic initiatives.
- Communicate with customer leadership to understand the customer needs and desired outcomes to help drive growth and renewals.
- Be the customer’s voice and provide feedback on how we can better serve our customers.
- Meet with primary customer contacts to plan for renewals, prepare renewal quotes and ensure order completion prior to expiration.
- Collaborate interdepartmentally to resolve at-risk customer escalations.
- Maintain existing customer success metrics and data as directed.

Qualifications:

- Proven track record of consistent quota attainment in customer success, account management or customer service in a SaaS organization
- Software sales or technical experience, preferably related to the Construction industry and Autodesk Construction Cloud Products.
- Experience working with General and Specialty Contractors is a plus.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), general comfort with manipulating and reporting data

Interview Process:

- Introduction & get to know discussion with John, Talent Acquisition Partner
- Screening with Nicolas, Manager of Customer Success
- Screening with a Sales Director
- Final interview

  • Customer Success Manager

    5 days ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...

  • Customer Success Manager

    2 weeks ago

    Montréal, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. Customer Success at Cision is all...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business. The CSM empowers customers to run engaging and successful events on the Bizzabo platform through best practice sharing, strategic advice, consultation, and achievement of executive goals and priorities. The...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...

  • Customer Success Manager

    5 days ago

    Montréal, Canada Explorance Full time

    Explorance is a rapidly growing software company recognized for its uniquely welcoming workplace culture. Currently, we are looking for a Customer Success Manager (CSM) with strong technical skills and a passion for relationship building to join our dynamic and diverse team. **This position is based in Montreal - must be in the office at least two days a...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Prevu3D Inc. Full time

    Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market. Reporting to the Director of Customer Success, the Customer Success Manager plays a...

  • Customer Success Manager

    1 day ago

    Montréal, Canada Prevu3D Inc. Full time

    Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market. Reporting to the Director of Customer Success, the Customer Success Manager plays a...

  • Customer Success Manager

    1 week ago

    Montréal, Canada Poka Full time

    **We're revolutionizing the manufacturing industry and we want you to join us as we innovate into the Industrial Revolution 4.0!** Poka is a fast growing company looking to add a knowledgeable Customer Success Manager to our expanding team! If you're passionate about the success of your customers and becoming their most trusted partner, this is the place for...

  • Customer Success Manager

    3 weeks ago

    Montréal, Canada Nakisa Full time

    This role is key in helping us drive our mission of high-quality delivery and unparalleled customer experience. As a Customer Success Manager, you are directly involved in all sales activities and develop relationships with prospects as well as current customers. As part of the Growth Team, you are directly impacting the management of accounts, ensuring...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Kaptio Travel Full time

    Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place. **About Kaptio** - Kaptio is an international Travel Tech company, founded...

  • Customer Success Manager

    3 days ago

    Montréal, Canada Kaptio Travel Full time

    Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place. **About Kaptio** - Kaptio is an international Travel Tech company, founded...

  • Customer Success Manager

    6 days ago

    Montréal, Canada Explorance Full time

    Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Storyteq Full time

    **Want to build out the future of creative workflows with us?** ReviewStudio's mission is to simplify creative workflows and foster creative collaboration. Our review and approval platform is used by 1000s of teams, including leading advertising agencies, video production studios, and photographers. We provide a unique and intuitive approach to managing...

  • Customer Success Manager

    2 months ago

    Montréal, Canada MERGE Full time

    **Merge Storytelling and Technology** We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform...

  • Customer Success Manager

    3 weeks ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...

  • Customer Success Manager

    2 days ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...

  • Customer Success Operations Manager

    3 weeks ago

    Montréal, Canada Connect&Go Full time

    We are seeking a Customer Success Operations Manager to join our team and help scale our customer success function to meet the demands of our growing client base. The mission of the Customer Success Operations Manager at Connect&GO is to lead the implementation of scalable processes and execution of customer success strategies that ensure the successful...

  • Customer Success Manager

    2 months ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Montreal. You will maintain customer and revenue retention and facilitate upsell/cross-sell of services. The CSM...

  • Customer Success Manager

    7 days ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Montreal. You will maintain customer and revenue retention and facilitate upsell/cross-sell of services. The CSM...