Intermediate Licensing Specialist

4 weeks ago

Vancouver, Canada Long View Systems Full time

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

We are seeking a talented individual to join our team as a
**Licensing Support Specialist** located in
**Vancouver**, supporting our
**Head Office Branch**. In this role, you will be the go-to person for our Licensing team and will be responsible for managing a large enterprise dedicated account. You will also serve as the customer-facing representative for transactional business, ensuring SLAs are met and customer satisfaction is maintained.

**What Your Role Looks Like**:

- Enter, record and track all client purchase orders in BOSS system and reconcile open order reports
- Generate reports and pricelist in MS Explore tool for internal and external clients
- Become proficient with our ERP, SYNC portal and SharePoint solutions to track process software transactions, track customer activities and software contract deliverables
- Quote and order products and licenses
- Create and deliver customer requested reports
- Create and deliver vendor reports and serial number verification reports as required
- Help to maintain customer renewals database within the CRM and SYNC portal systems
- Update the SYNC portal database with existing and net new client information
- Upload client order confirmations for Microsoft, Cisco, Adobe, and Symantec
- Verify, review and ensure that all database records are accurate and match the vendor provided information prior to uploading
- Other duties as assigned

**What You Bring**:

- 5+ years of licensing and procurement experience.
- Able to upsell and cross sell opportunities.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Team-orientated mindset combined with the ability to work independently
- Post-secondary education

**Who You Are**:

- Passionate about total customer satisfaction
- Customer-oriented
- High energy, with high initiative
- Interest in and knowledgeable about current news, system information, problems, changes and updates relevant to the IT user community
- Passionate about creating a great client experience
- Committed to Long View’s four core values: Integrity, Competence, Value and Fun
- Excited about and willing to take 2 - 4 training events per year
- Willing to assist in other areas of the business
- Supportive and aware of following all LVS policies including our Health, Safety & Environment (HSE) and Respectful Workplace Programs
- Long View participates in various government audits and special programs every year. Part of your duties will be to participate in these programs where needed as it relates to your technology area(s).

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