Travaille à Maison Work at Home Remote Technical

3 weeks ago


Remote, Canada Teleperformance Full time

Overview:
Êtes-vous le spécialiste de la technologie dans votre famille ou avec des amis ? Avez-vous de l'expérience avec iOS, macOS ou avec une autre technologie similaire ? Venez rejoindre notre équipe

Teleperformance est un leader mondial dans la gestion de l'expérience client et la sous-traitance. Notre société emploie environ 300 000 personnes travaillant dans plus de 265 dialectes et langues, à travers 80 pays, opérant dans tous les secteurs d'activité et sur tous les continents pour le compte de grandes entreprises internationales. Avec plus de 1200 employés, faisant partie des membres « Fortune 25 » et certifié « Meilleur endroit de travail », Teleperformance Canada est à la recherche d'un groupe de professionnels hautement qualifiés

Notre mission est de toujours offrir à nos employés un environnement qui favorise le bonheur de l’intérieur. Lorsque vous travaillez avec nous, vous êtes appréciés et inspirés pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motivé et fier de faire partie de notre équipe. C’est pourquoi nous investissons continuellement dans la création d’expériences de travail exceptionnelles et d’innombrables possibilités de développement. Nous voulons que vous soyez et vous sentiez à votre meilleur, toujours.

Visitez notre page des carrières pour voir plus d’opportunités de carrière et en savoir plus sur

**Ce que nous offrons**:

- Télétravail
- ** Rémunération - 18,50 $ l'heure (17,50 $ + 1,00 $ prime linguistique bilingue)**:

- ** Incitatifs de rendement**:

- Programme de recommandation d'employés
- Excellents régimes médicaux, dentaires et d'avantages sociaux
- De bons avantages sur les produits et services de tous les jours grâce au programme d’avantages pour les employés du Canada
- Opportunités d'avancement de carrière

Are you the go to tech person in your family or with friends? Do you have experience with iOS, macOS or similar technology? Come join our team

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Visit our careers page to see more career opportunities and learn about us

**What we offer**:

- Work from home
- Paid Training
- ** Pay - $18.50 hr ($17.50+$1.00 Bilingual Language Premium)**:

- ** Performance Incentives**:

- Employee referral program - $500.00 for every referral hired
- Excellent medical, dental and benefits plans
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities

Qualifications:

- High School diploma or GED.
- Fluent English required.
- Satisfactory background check.
- Basic Microsoft Windows skills.
- Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
- Strong work ethic with proven dependability.
- Strong verbal and written communication skills.
- Professional and courteous telephone manner.
- Excellent verbal skills; basic writing skills.
- Able to handle routine and repetitive tasks at varying pace.
- Flexibility to work additional hours as needed.
- Maintain acceptable attendance.

**Exigences du poste**:

- Doit être âgé d'au moins 18 ans
- Disponibilité à temps plein entre les heures suivantes Lun - Dim 8AM - 11PM
- Excellent Internet à domicile câblé - le Wifi n'est pas autorisé
- Excellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autorisé

**Responsibilities**:

- Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.

**Responsabilités**:

- Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels



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