Travaille à Maison Work at Home Bilingual Customer

6 months ago

Remote, Canada Teleperformance Full time

Overview:
Teleperformance est le leader mondial de la gestion de l'expérience client. Nous connectons les marques les plus grandes et les plus respectées de la planète avec leurs clients en fournissant un service client, un support technique, une acquisition de clients, des solutions numériques, des analyses, un back-office et d'autres services spécialisés pour assurer des interactions client toujours positives.

Notre mission est de toujours offrir à nos employés un environnement qui favorise le bonheur de l’intérieur. Lorsque vous travaillez avec nous, vous êtes appréciés et inspirés pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motivé et fier de faire partie de notre équipe. C’est pourquoi nous investissons continuellement dans la création d’expériences de travail exceptionnelles et d’innombrables possibilités de développement. Nous voulons que vous soyez et vous sentiez à votre meilleur, toujours.

Visitez notre page des carrières pour voir plus d’opportunités de carrière et en savoir plus sur

**Ce que nous offrons**:

- Télétravail
- ** Rémunération - $15.75/hr**:

- ** Incitatifs de rendement**:

- Programme de recommandation d'employés
- Excellents régimes médicaux, dentaires et d'avantages sociaux
- De bons avantages sur les produits et services de tous les jours grâce au programme d’avantages pour les employés du Canada
- Opportunités d'avancement de carrière

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Visit our careers page to see more career opportunities and learn about us

**What we offer**:

- Work from home
- Paid Training
- ** Pay - $15.75/hr**:

- ** Performance Incentives**:

- Employee referral program - $500.00 for every referral hired
- Excellent medical, dental and benefits plans
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities

Qualifications:
**Exigences du poste**:

- Doit être âgé d'au moins 18 ans
- Disponibilité à temps plein
- Excellent Internet à domicile câblé - le Wifi n'est pas autorisé
- Excellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autorisé
- Excellente maîtrise de l'anglais et du français
- Excellentes compétences informatiques
- Must be at least 18 years of age
- Full time availability
- Excellent home internet hardwired - Wifi is not permitted
- Excellent verbal and written communication skills in English and French
- Excellent computer skills

**Responsibilities**:
**Vos responsabilités**:

- Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise.
- Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.
- Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.

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