Front of House Manager
4 months ago
**FRONT OF HOUSE MANAGER AT TRAIL HUB**
**Location**: Trail Hub, 722 Chalk Lake Road, Uxbridge, Ontario
**Reports to**: Head of Hospitality
**Salary**: $50,000 - $60,000 annually
**Career Overview**: As the Front of House Manager at Trail Hub, you will oversee all front-of-house operations, ensuring a seamless and exceptional guest experience during events and daily restaurant service. This role is crucial in managing our team to maintain high standards of service, efficiency, and hospitality.
**Key Responsibilities**:
- Oversee the daily operations of the front-of-house team, including scheduling, training, and general management.
- Ensure all staff deliver exceptional customer service that aligns with Trail Hub’s standards.
- Manage reservations, guest relations, and seating arrangements efficiently.
- Collaborate with the Head of Events and culinary team to ensure smooth execution of events and restaurant service.
- Handle customer inquiries and resolve issues with a guest-first approach.
- Maintain a strong working relationship with the back-of-house team to ensure guest satisfaction and timely service.
- Monitor and manage inventory of front-of-house supplies and equipment.
- Train new hires on Trail Hub’s service standards, menu offerings, and POS system.
- Conduct regular performance evaluations and provide constructive feedback to staff.
- Implement policies and protocols that enhance operational efficiency and safety.
**Qualifications**:
- Proven experience in a front-of-house management role, preferably in a restaurant or event setting.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent organizational and multitasking abilities.
- Exceptional communication and interpersonal skills.
- A commitment to delivering high levels of customer service and maintaining quality standards.
- Knowledge of restaurant management software, POS systems, and reservation platforms.
- Ability to work flexible hours, including evenings, weekends, and holidays.
**Benefits**:
- Competitive salary within the specified range.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
Pay: $50,000.00-$60,000.00 per year
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Smart Serve (preferred)
Work Location: In person
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