Accounts Receivable/office Clerk

3 weeks ago

Toronto, Canada Twin Equipment Limited Full time

Twin Equipment is looking for the best people to add to our team. As our A/R/Office Clerk you will be working in a clean, modern office and facility that installs many different products including snowplows, dump bodies, cranes, work truck bodies and more. You can expect a well laid out day that involves variety and not simply routine work.

Twin Equipment is Ontario’s leading installer and manufacturer of heavy-duty truck equipment. A proud member of the National Truck Equipment Association and certified under the Canada Motor Vehicle Safety Standards.

The Accounts Receivable (A/R) Clerk is directly responsible for performing data entry and related duties in posting accounts receivable payments. This includes maintaining ledgers, credit balances, and resolving account irregularities. The A/R Clerk will also administer claims, refunds, adjustments, and any other accounting transactions related to A/R management. This position involves diplomatic interaction with customers to provide billing information and support in order to facilitate swift payment of invoices due to the organization.

This position will also perform some office duties, such as answering the phones, and back up the reception when needed.

**Core Competencies**
- Customer Focus
- Communication
- Energy & Stress
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

**Job Duties**
- Collaborate with the Controller to maintain collection goals and general A/R performance levels.
- Prepares, posts, verifies, and records customer payments and transactions daily; generate AR statement monthly.
- Sending invoices to customer and filling financial documents daily per established procedure
- Investigate and resolve billing discrepancies or misapplied transactions.
- Form collection strategies to mitigate customer objections to making timely A/R payments.
- Investigate collection problems and advise customers on corporate A/R policies and procedures.
- Make arrangements for payment of outstanding and late accounts; escalate transfer to Delinquent Accounts or outside collection agency as necessary.
- Contact customers to secure payment information, address disputes and/or provide necessary backup and documentation as required until full debt is closed.
- Document results of research and process applicable corrections for review by Management.
- Maintain accurate customer files with all applicable correspondence and report to Management on status as required
- Build working relationships with internal departments to resolve customer disputes in a timely manner
- Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its customers.
- Answering phones and back up reception duties when needed.
- Perform other duties as assigned.

**Requirements**:

- High School Diploma or GED required.
- 2-3 years' direct experience in an A/R capacity.
- Demonstrated ability to accurately calculate, post, correct, and manage customer account records.
- Must possess a high level of moral judgment for handling confidential information and monetary transactions.
- Able to perform simple to moderate account reconciliations.
- Strong diplomatic, negotiation, and conflict resolution skills in order to handle late payments and delinquent accounts
- Strong knowledge of collection regulations and fair credit practices.
- Experience in gathering data, compiling the proper information
- Basic knowledge of accounting systems, budgets, and internal controls.
- Strong work ethic and positive team attitude.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Able to effectively communicate both verbally and in writing.

Strong problem identification and problem resolution skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M1P 3E7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Accounts receivable: 2 years (required)

Work Location: In person

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