Onboarding Representative

2 months ago


Toronto, Canada Florence Full time

**About the role**:
Florence is a fast-growing global healthcare technology company, founded by a doctor with an ambition to transform care with people-first technology. The Florence app empowers nurses to find flexible, fair and transparent work options, and enables healthcare facilities to reliably address staffing shortages.

Florence technology powers an innovative marketplace between healthcare organizations and professionals. We are seeking an Onboarding Representative to guide our new healthcare professionals through the onboarding and credentialing process with Florence.

In this role, you will assist healthcare professionals with issues that they cannot resolve on their own in our mobile app. Additionally, you will make proactive outbound calls to help healthcare professionals move forward with the onboarding process. You’ll be supported by a Team Lead, who will provide the guidance and resources to excel in your role.

At Florence, you'll have the opportunity to make a significant impact on the healthcare industry while contributing to a dynamic and fast-growing organization. Join us as we revolutionize healthcare staffing with technology

**Responsibilities**:

- Keep detailed notes and ensure relevant documentation is updated and organized in our CRM.

**Requirements**:

- No prior experience is necessary; post-secondary degree or certification in a related field of study is desirable
- You are a clear, concise and personable communicator both verbally and written
- Highly organized with attention to detail
- Strong computer literacy, and ability to learn new software quickly
- A team player that welcomes accountability
- Must have a quiet working space with reliable internet connection

**Other Role Information**:

- Location: Fully remote, with in-person onboarding sessions during the first month in person.
- Start Date: October 2024

**Why Florence?**:

- Work for a fast-growing start-up tackling one of the most pressing global challenges in healthcare
- Fully remote position
- EQUAL OPPORTUNITIES_

We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging.

We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry.

We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you.



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