Customer Service Representative

7 months ago


Toronto, Canada Yakirelbaz IT Solutions Full time

**Job Overview**:
**Responsibilities**:

- Provide accurate information about our products and services.
- Troubleshoot and resolve customer issues and complaints.
- Document and update customer records based on interactions.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with other departments to address customer needs and provide solutions.
- Identify and escalate priority issues to the appropriate team.
- Maintain a high level of customer satisfaction and adhere to quality standards.
- Assist with onboarding new clients and providing necessary training.
- Contribute to team meetings and ongoing training sessions.

**Qualifications**:

- High school diploma or equivalent; associate or bachelor’s degree is a plus.
- Proven experience as a customer service representative or in a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite and customer service software.
- Patience and a positive attitude when dealing with customers.



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