District Manager

7 months ago

Toronto, Canada Sodexo Live! Full time

**Job Listing: District Manager - East Canada**

At Sodexo Live, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

**Location**: We are seeking a **District Manager **to be located in **the Greater Toronto Area**, and be responsible for businesses located from Ontario through the East Coast. Units include Beanfield Centre, Niagara Falls Convention Center, Tim Hortons Field, Mount St. Louis Moonstone, Halfiax Scotiabank Centre, St Johns (Mary Brown Centre and St Johns Convention Centre).

**Principal Function**:
The District Manager performs executive-level functions to ensure the profitability of venues under their supervision and the overall growth of their assigned region. They will assist Field Leadership in achieving annual business plan targets and are instrumental in ensuring consistent and effective internal processes and communications in order to strengthen Sodexo Live's operations infrastructure and to position each business unit for continued success.

Reporting to the Senior Vice President, Canadian Operations, the District Manager will serve as a key liaison and strategic business partner to Sodexo Live's contracted clients. They will work closely with assigned General Managers to establish operational objectives and priorities and will lead the messaging, implementation and compliance of company programs, standards and policies. They will provide on-going guidance and counsel in the areas of fiscal responsibility, market insight, strategic orientation, operational efficiency, staff leadership development and customer impact.

**Essential Responsibilities**:

- Develops and implements business plan for each unit within assigned region; Regularly reviews financial statements and activity reports to ensure region's objectives are achieved; Leads direct reports in budget development efforts that are aligned with organizational goals.
- Forges effective client relationships at the highest levels; Leads team in negotiating contract renewals and new business opportunities; Builds and maintains strong relationships with other and external constituencies i.e. labor union, vendors, etc.
- Analyzes regional operational performance to determine areas of improvement; Monitors and responds accordingly to unfavorable trends, i.e. employee turnover, guest dissatisfaction, waste/shrinkage, etc.
- Enhances organizational excellence by establishing benchmarks, timelines, and necessary resources; Identifies and acts on market and industry drivers that impact existing services and proactively recommends changes or improvements; Sets standards for accountability and success measurement.
- Communicates and promotes Sodexo Live's culture, values, philosophies, and strategy to Field Staff as it relates to their respective functions; Promotes performance culture through planning and goal setting; Provides clarity around roles, motivates senior managers and facilitates effective team dynamics.
- Coordinates cross functional/cross regional collaboration for purposes of maximizing resources, fostering team relations, and leveraging best practices.
- Participates in the recruitment, selection and training processes as needed for assigned region.
- Identifies and responds to client and customer feedback and assists in escalated situations as necessary.

**Qualifications/Skills**:

- Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
- A minimum of 10 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment, to include management of multiple locations and diverse lines of business.
- Experience managing contract food & beverage with experience in both major arena/stadium & convention center.
- Demonstrated financial acumen with past P&L responsibility of $20M+, with a proven track record for generating excess revenues from existing accounts.
- Experience in fostering effective long-term client relationships and in formulating and negotiating contracts and commercial models across various locations.
- Highly refined interpersonal, communication and presentation skills.
- Seasoned leadership capabilities for attracting, retaining, and motivating diverse talent toward exceeding expectations.
- Ability to effectively manage multiple and competing priorities in a dynamic and fast-paced business environment.
- Expert-level knowledge of food safety,

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