Shift Lead

6 months ago


Edmonton, Canada University of Alberta Students' Union Full time

ROLES & RESPONSIBILITIES
- Oversee Event Staff performing various roles throughout the course of events, including assigning tasks, coordinating breaks, and providing coaching/feedback when necessary
- Provide an exceptional level of customer service to our clients and patrons
- Lead the Events Staff team towards the successful execution of each event
- Maintain clear communication with other members of the HEC team (bar, box office, technicians, kitchen, etc.) to ensure events run smoothly from start to finish
- Ensure the successful execution of catered events, including maintaining food service protocols
- Complete event reports with each shift, including sales reconciliation as required
- Maintain the safety and cleanliness of event sites
- Perform other job-related duties as required

QUALIFICATIONS
- Familiarity with front of house or hospitality operations is required
- Experience with leading a team and general staff supervision is required
- Ability to thrive in a fast-paced environment, including problem solving and thinking on your feet
- Available to work varied hours, including evenings and weekends
- Excellent work habits, including strong attention to detail and communication skills
- ProServe and ProTect training - will be provided free of charge
- Valid First Aid certification (CPR AED Level C or greater)
- Valid Class 5 Driver’s License
- Ability to lift 10kg (22lbs) on occasion

This is a part-time casual position, as the frequency and length of shifts varies depending on our bookings. Shift Leads are able to select shifts according to their own availability.

EQUITY & INCLUSION



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