Shift Lead, Crisis Services

6 months ago

Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

Identifying Information

Job Title: Shift Lead, Crisis Services

Rotation: (Permanent, Part-Time)

Hours of work: (4pm-12am)

Days of work: (Sunday/Monday)

Compensation: $24.48-$28.87

Program Area: Crisis Services

Job Level: Shift Lead

Reports to: Team Lead, Crisis Services

**Organization Summary**

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

**Job Summary**

Reporting to the Crisis Services Team Lead, the Crisis Shift Lead is responsible for coordinating and assisting with the activities necessary for effective Crisis Services program delivery. The Crisis Services program provides 24-hour crisis lines, including the Distress Line, Rural Distress Line, Senior Abuse Helpline and Brite Line, that provide emotional, support crisis intervention and connection to resources to people in crisis who may be feeling overwhelmed, experiencing abuse or contemplating suicide. In addition, the position will support partnership with the national suicide support service, 988. The position duties include supervising/overseeing the performance of volunteers and staff who respond to crisis interactions and arranging for emotional and practical support for the volunteers and staff as may be required. The Crisis Shift Lead will also undertake activities related to orientation, retention, and recognition for Crisis Service program volunteers.

**Job Duties and Responsibilities**

**Program Operation**
- Collaborates with colleagues to schedule volunteers for various roles in the contact centre, including for voice interactions, Telephone Follow Up calls, Online Crisis Chat or voice and text interactions taken through partnership with the national suicide support line, 988
- Provides guidance and direction to volunteers and staff around how to most appropriately handle interactions and the corresponding responses provided
- Provides direction to volunteers and staff on whether or not to initiate the Rescue Protocol when a caller or child is at imminent risk, and then supports intervention to police services, RCMP, Emergency Medical Services, etc.
- Collaborates with the Team Lead to coordinate staff coverage for contact centre operations as required
- Regularly provides line coverage to any of the crisis lines to supplement coverage and respond to more challenging interactions
- Participates in making Telephone Follow-Up calls to see how Crisis Service clients are doing post-crisis
- Supports the skill development and maintenance of Crisis Service volunteers by offering feedback and tracking performance notes
- Performs a variety of activities related to orientation, retention and recognition for Crisis Services program volunteers
- Supports other duties as required by supervisor

**Program Administration and Support**
- Provides volunteers and staff with emotional and practical support as a result of dealing with situations encountered while responding to crisis interactions
- Liaise with colleagues to collaborate on various projects and/or CMHA-Edmonton activities
- Maintains volunteer records such as tracking interactions with callers and other related statistics
- Documents and updates related Crisis Service procedures independently (as coordinators of individual programs) or in conjunction with the Team Lead and with input from team discussions
- Participates in professional development activities in order to maintain required accreditation standards
- Participates in maintaining the contact centre, including upkeep of the office, furniture and volunteer supplies
- Participates in Crisis Service team meetings and other meetings as required

**Qualifications/Experience**
- Related post-secondary Diploma or relevant course work (in a Social Science preferred)
- Frontline experience with CMHA-ER's crisis lines or a similar crisis support role
- Successful attainment and maintenance of:

- Information and Referral Specialist Certificate
- Crisis Worker Certificate
- Successful attainment of Brain Story Certification
- Successful completion of Gender Based Analysis Plus Training
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check
- Proficient in computer skills (Microsoft Office and other program software e.g. Better Impact, iCarol)

**Skills/Abilities**
- Strong interpersonal, verbal, and written communication skills
- Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ens

  • Shift Lead Crisis Services

    6 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying** Information** **Job Title**: Shift Lead, Crisis Services **Program Area**: Crisis Services **Reports to**: Team Lead **Vacancies**: 9** **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increased awareness and understanding of...

  • Shift Lead Crisis Services

    6 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    Salary: **Identifying Information** **Job Title**:Shift Lead, Crisis Services **Program Area**:Crisis Services **Reports to**:Team Lead **Vacancies : 9** **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increased awareness and understanding of...

  • Crisis Diversion Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:Available from 8:00 AM - 8:00 PM, - **up to **5 scheduled days per week.**REPORTS TO**:Program Manager.- Multiple Schedules Available.**PAY**:$60.00 per day of being on-call, $20.94 per hour during shift coverage.**ON-CALL EXPECTATIONS**: - On-call staff must be available if an employee is unable to attend their scheduled shift. - Willing to work...

  • Crisis Diversion Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:Available from 8:00 AM - 8:00 PM, **up to **5 scheduled days per week.**REPORTS TO**:Program Manager.- Multiple Schedules Available.**PAY**:$60.00 per day of being on-call, $20.94 per hour during shift coverage.**ON-CALL EXPECTATIONS**: - On-call staff must be available if an employee is unable to attend their scheduled shift. - Willing to work...

  • Crisis Diversion Worker

    2 weeks ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:Available on weekdays from 8:00 AM - 8:00 PM, up to 5 scheduled days per week - Multiple Schedules Available: - Monday/ Tuesday 8am to 8pm - Wednesday/ Thursday 8am to 8pm - Thursday/ Friday 8am to 8pm **PAY**:$60.00 per day of being on-call, $20.94/hour during shift coverage **REPORTS TO**: Program Manager **ON-CALL EXPECTATIONS**: - On-call...

  • Crisis Diversion Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Services Full time

    **REPORTS TO**:24/7 Crisis Diversion Manager **POSITION**: Crisis Diversion Worker - Overnights - Permanent, Full-Time **HOURS: 7:00PM - 7:00AM**, 4 days on 4 days off, weekdays and weekends. _This shift is entitled to a $2.75 pay increase from 8:00PM - 7:00AM on top of the posted wage_ **This position requires individuals who are willing to work 12-hour...

  • Crisis Diversion Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:Casual as needed, 12 hour shifts **REPORTS TO**:Program Manager “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” **“The 24/7 Crisis Diversion program helps people experiencing nonemergency crisis get to a safe place, freeing up police and emergency...

  • Crisis Diversion Worker, Casual

    1 month ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:12 hour shifts scheduled on a casual basis **REPORTS TO**:Program Manager **Job Purpose** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” “The 24/7 Crisis Diversion program helps people experiencing nonemergency crisis get to a safe place, freeing up...

  • Crisis Trainer

    6 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    Salary: $44,553 - $58,549 **Identifying Information** Job Title: Crisis Trainer Program Area: Training and Education Job Level: TBD Reports to: Team Lead, Crisis Training **Organization Summary** CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental...

  • Crisis Trainer

    6 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Crisis Trainer Program Area: Training and Education Job Level: TBD Reports to: Team Lead, Crisis Training **Organization Summary** CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness,...

  • Crisis Responder

    6 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** **Program Area**:Crisis Services** **Job Level**:Helplines Support Staff** **Reports to**:Team Lead, Crisis Services** **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental...

  • Crisis Diversion Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:12 PM - 12 AM, 4 on 4 off schedule **REPORTS TO: 24/7 Crisis Diversion Manager** **RATE OF PAY: $20.94 - $24.63/hr** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” **“The 24/7 Crisis Diversion program helps people experiencing nonemergency crisis get...

  • Crisis Diversion Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Services Full time

    **REPORTS TO**:24/7 Crisis Diversion Manager **POSITION**: Crisis Diversion Worker - Overnights - Temporary, Full-Time - Contract Ends in May **HOURS: 7:00PM - 7:00AM**, 4 days on 4 days off, weekdays and weekends. _This shift is entitled to a $2.75 pay increase from 8:00PM - 7:00AM_ “Despite great challenges we believe unhealthy cycles can be broken,...

  • Crisis Diversion Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOURS**:7:00am - 7:00pm, 4 on-4 off schedule.**REPORTS TO**:Program Manager“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”**“The 24/7 Crisis Diversion program helps people experiencing nonemergency crisis get to a safe place, freeing up police and emergency medical...

  • Crisis Responder

    6 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** **Program Area**: Crisis Services **Job Level**: Helplines Support Staff **Reports to**: Team Lead, Crisis Services **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental...

  • Crisis Worker, Full-time

    6 months ago

    Edmonton, Canada George Spady Society Full time

    **Crisis Worker - Mobile Support Team** **George Spady Society** The George Spady Society is recognized as a leader in the development and delivery of effective services for the care, treatment, and support of individuals with substance-related disorders and dual diagnoses. People who come to us find dignity, hope and healing as they set a new path towards...

  • Crisis Intervention Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Alberta Health Services Full time

    Job Summary:A crisis intervention specialist, mental health therapist is required to provide mental health and risk assessment, triage and referral, as well as crisis intervention, de-escalation and short term brief solution focused therapy. The successful candidate will work in a multidisciplinary environment and be flexible to adjust to the demands of...

  • Crisis Intervention Specialist

    2 days ago

    Edmonton, Alberta, Canada Alberta Health Services Full time

    Alberta Health Services is seeking a skilled Mental Health Therapist Provincial to support the addiction and mental health needs of our clients. As a valued member of our team, you will provide evidence-informed crisis intervention, assessment, consultation, referral, case management, and treatment services to individuals experiencing significant mental...

  • Overnight Crisis Diversion Worker

    2 months ago

    Edmonton, Canada Boyle Street Community Services Full time

    **HOU**RS: Full-Time, Overnight, **7 PM - 7 AM, 4 on 4 off** **REPORTS TO: 24/7 Crisis Diversion Manager** **RATE OF PAY: $20.94 - $24.63/hr** **CRISIS DIVERSION WORKER** “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” **“The 24/7 Crisis Diversion program helps...

  • Crisis Diversion Worker

    6 months ago

    Edmonton, Canada Boyle Street Community Service Ltd Full time

    **REPORTS TO**:24/7 Crisis Diversion Manager **POSITIONS AVAILABLE**: Permanent Full-Time **HOURS: 7:00PM - 7:00AM**, 4 days on 4 days off, weekdays and weekends. _This shift is entitled to a $2.75 pay increase from 8:00PM - 7:00AM_ “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created, and, through healing,...