Manager of Care

2 months ago

Edmonton, Canada Shift Human Services Consulting Full time

**About Us**

Shift is a specialized care agency, founded in 2011. Our team manages several complex care facilities for adults and youth throughout Canada.

This position is to support 2 care facilities that we operate and staff in Inuvik, caring for adults with either or both mental and physical challenges.

**Functional Description**:
Reporting to the Director of Care, The Manager of Care’s role is primarily responsible for the oversight, administration and management of services delivered in a Shift residential care program. This position is the key link between the facility’s operational plans, the individual care plans, and the community in which they all exist. Specifically, this entails:
**Operations**
- You are responsible for creating a safe, stimulating, client-centered environment for the individuals in our care. This includes maintaining a high standard of care through oversight of daily programming, ensuring robust cultural experiences, nurturing a warm and supportive environment in the facility, and building links to the community abroad. Your responsibilities also include structural and administrative needs such as payroll, logistics, documentation, and safety.

**Staffing**
- You work collaboratively with company leadership throughout the recruitment and retention continuum to build a robust and highly functioning staff team that loves what they do. You participate in team building, hiring, and onboarding, staff scheduling, evaluations, and debriefing. As the facility leader, you are passionate about cultivating a great culture.

**Community**
- You work directly with our stakeholders, partners, spiritual leaders, elders, and families in the communities we serve to build a network of wraparound support and care for our clients. You are passionate about seeking out opportunities for our program.

**General Leadership**
- Acting as a role model amongst the team, you will ensure protocols are being followed by the team. Regular communication with head office to discuss status and needs of the residents and program. You are responsible to communicate any staffing issues and implement staff meetings and training programs.

**On-call**
- Participate in a rotating on-call support schedule.

**Case Planning**
- Be involved in the lives of the clients as an active participant and role model. Perform and monitor daily reporting including logging, critical incident reports, safety checks, records, filing systems, personal accounts etc. Ensure regular implementation of structured recreational and leisure time activities as per the program schedule. Regular communication with the office of the public guardian and public trustee.

**Skills & Abilities**

The following skills and abilities have been identified as critical to the success of this position.
- Exceptional interpersonal, team and conflict resolution skills with an ability to collaborate effectively with internal/external stakeholders, residents, and their families
- Well-developed mentorship, coaching and supervisory capabilities.
- Ability to provide feedback to staff on performance in a timely and clear manner.
- Areas of demonstrated knowledge include positive behaviour management; substance abuse and mental health management; managing symptoms of FASD; ability to communicate with people who are non-verbal; ability to teach and support continuance of life skills training methods; and awareness of community resources.
- Above average empathic listening and communication skills (verbal and non-verbal).
- The ability to ensure client confidentiality and maintain a non-judgmental approach.
- Knowledge of Inuvialuit and Gwich’in culture is an asset.
- An understanding of the intergenerational and gendered impacts of residential schooling.
- Ability to act as a leading member of a multidisciplinary, integrated team environment.
- Ability to function effectively and maintain clear boundaries in a residential treatment environment serving clients with complex needs.
- An energetic self-starter who can work successfully as the lead of a collaborative team.
- Consistently take the initiative and make decisions/choices without direct supervision.
- Excellent communication skills, both written and verbal.
- High level of organization and time management skills.
- Proficiency in Microsoft Office Suites and Microsoft Windows software.

**Qualifications**
- Completion of a diploma or degree in a related human services field.
- Minimum of three (3) years’ related experience in a continuing care environment + two (2) years’ experience in a supervisory capacity.
- Responsible for providing a clear criminal record check, vulnerable sector screening and proof of certain immunizations.
- Class 5 (restriction free) driver’s license and a clear driver’s abstract.

**On-going professional development**:

- Attending various courses, meetings and workshops to ensure continued professional development.
- Maintaining at a minimum, current Standard First

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