Merchant Solutions Sales Specialist

2 weeks ago

Toronto, Canada TD Bank Full time

403841BR

Commercial Banking

Toronto, ON

March 22, 2023

Company Overview

Department Overview

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.

As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada’s largest retailers.

**Job Description**:
Reporting to the Team Manager, Sales, the Merchant Sales Specialist role will be accountable for the execution of sales through internal and external leads to support the growth, retention and profitability of franchise able banking customers. This position will also be responsible for responding to customer inquiries on our products & services.

Customer:

- Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience

Financial Results:

- Possess strong financial acumen and have the ability to quickly analyze the customer’s existing MS metrics and competitive offerings while not significantly compromising the margins of the account
- Present solutions that enable and support the merchant and to attain business metrics and/or save results
- Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs.

Operational Results and Risk Management:

- Able to multitask in a fast pace environment.
- Call welcome calls, make outbound calls
- Achieve planned adherence and average handle time goals to ensure service levels are achieved
- Ensure administrative and call quality control is completed at an above average level.
- Elevate through the proper channels and manage the completion all related Pricing requests within established timeliness
- Ensure to follow up on customer concerns within a timely fashion.

Employee:

- Contribute to a positive working environment
- Actively participate in the performance management process
- Meet professional/personal development objectives by utilizing learning maps
- Actively participate in regular meetings and coaching sessions

Community:

- Actively promote TD’s Brand within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored initiatives, community events, etc.

**Requirements**:
Superb sales and negotiation skills
- Problem solving oriented
- Able to work under mínimal supervision, and under pressure
- Excellent phone techniques and, good aptitude to communicate effectively
- Demonstrate tact, diplomacy and patience towards customers
- Excellent verbal and written communication skills
- Good working knowledge of sales, credit and pricing policies
- Strong customer-centric approach.
- Knowledge of Merchant Services industry.
- Working knowledge of practices and procedures as related to Visa Canada.

Additional Information

Currently working 2 days in office and 3 days at home.

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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