User Support Technician

6 months ago


Hamilton, Canada Linkup1 Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- Networking software
- Intranet
- Internet
- Servers
- MS Office
- MS Windows
- Wireless networks
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week



  • Hamilton, Canada Fintelics Full time

    Education: - Expérience: - **Education**: - Master's degree - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...


  • Hamilton, Canada Eisa Trading Inc. Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years **Work setting**: - Private company, corporation or industry **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...


  • Hamilton, Canada VT Controls Ltd. Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...


  • Hamilton, Canada Fintelics Full time

    Education: Master's degreeExperience: 5 years or moreTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...


  • Hamilton, Canada Eisa Trading Inc. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Work setting**: - Private company, corporation or industry **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...


  • Hamilton, Canada Fintelics Full time

    Education: Expérience: EducationMaster's degreeTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...


  • Hamilton, Canada VT Controls Ltd. Full time

    Education: Expérience: EducationBachelor's degreeTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...


  • Hamilton, Canada VT Controls Ltd. Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...


  • Hamilton, Canada Eisa Trading Inc. Full time

    Education: College/CEGEPExperience: 3 years to less than 5 yearsWork settingPrivate company, corporation or industryTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect,...


  • Hamilton, Canada Eisa Trading Inc. Full time

    Education: Expérience: EducationCollege/CEGEPWork settingPrivate company, corporation or industryTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...

  • IT Support Technician

    6 months ago


    Hamilton, Canada Carmen's Group Full time

    **IT SUPPORT TECHNICIAN** We are seeking an eager, personable and passionate individual to join our Carmens Group Information Technology team! The IT Support Technician provides the first level of tech support to both our internal users and our customer utilizing our technologies. **YOUR OPPORTUNITIES**: - Troubleshoot errors and fix system issues via...


  • Hamilton, Canada Hollingsgate Workforce solutions Full time

    **Client Overview**: Hollingsgate Recruitment is excited to represent a reputable Managed IT Services provider in Hamilton. Our client is dedicated to delivering high-quality IT solutions that enhance security, efficiency, and compliance for businesses across various sectors. We are looking for a Level 1/2 IT Support Technician to join our client's team....

  • IT Technician

    2 months ago


    Hamilton, Canada Great River Financial Services Inc (GRFS) Full time

    **Overview** **Responsibilities**: - Provide technical support to end-users for hardware, software, and various IT services - Install, configure, and maintain computer systems, networks, and peripherals - Troubleshoot software issues and escalate complex problems to the appropriate teams - Perform routine maintenance on systems and networks to ensure...


  • Hamilton, Ontario, Canada VT Controls Ltd. Full time

    Job SummaryVT Controls Ltd. is seeking a highly skilled User Support Technician to join our team. The ideal candidate will have a strong background in computer-aided design and technical support.Key ResponsibilitiesProvide technical support to users experiencing difficulties with computer equipment.Consult user guides, technical manuals, and other documents...

  • Field Technician

    6 months ago


    Hamilton, Canada SmartONE Solutions Inc. Full time

    **FIELD SERVICES TECHNICIAN** **A BIT ABOUT US** We are an award-winning Canadian technology company founded in 2016, enthusiastic about smart communities, and we are pretty proud of having created the segment in Canada. Our innovative and proprietary IoT based solutions connect hundreds of smart homes together through a dedicated network to create a smart...


  • Hamilton, Canada TEK Group Full time

    **Responsibilities**: **Network Support**: - Provide day-to-day support for network infrastructure, assisting with troubleshooting and issue resolution. - Respond to end-user inquiries and concerns related to network connectivity. **Installation and Configuration**: - Assist in the installation, configuration, and maintenance of network hardware and...


  • Hamilton, Canada XCMG Canada Full time

    **Join Our Growing Team as a Product Support Technician!** XCMG Canada Ltd. is excited to welcome an enthusiastic and driven individual to our dynamic and expanding team in Hamilton, ON. As the **Product Support Technician**, you will be an essential part of our team, contributing to the success of our growing network of dealers and rental houses within the...


  • Hamilton, Canada Pipeline Studios Full time

    **Pipeline Studios is looking for an IT Support Technician to join our growing team!** - Pipeline Studios is a leading global production company focused on developing, producing, and distributing award-winning kids and family content for audiences worldwide._ **Responsibilities**: - Monitor and maintain studio’s servers, computer systems and networks,...


  • Hamilton, Canada XCMG Canada Full time

    **Join Our Growing Team as a Product Support Technician!** XCMG Canada Ltd. is thrilled to welcome a hands-on, enthusiastic, and driven individual to our dynamic and growing team in Hamilton, ON. As our new Product Support Technician, you'll be a key member of our team, someone who isn’t afraid to roll up their sleeves and get their hands dirty. _**Quite...


  • Hamilton, Canada Nucor Harris Rebar Full time

    Vulcraft Canada, the local division of the largest joist and deck manufacturer, supplies quality products, on-time deliveries, as well as a breadth of offerings and innovative solutions to the steel construction industry. With strategically placed manufacturing locations in Ancaster, ON, Montreal, QC, Leduc, AB and Wetaskiwin, AB, Vulcraft Canada is able to...