user support technician

5 months ago


Hamilton, Canada Eisa Trading Inc. Full time
  • Education: College/CEGEP
  • Experience: 3 years to less than 5 yearsWork setting
  • Private company, corporation or industryTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareSupervision
  • 5-10 peopleTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detailOwn tools/equipment
  • Cellular phonePersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time managementOther benefits
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week


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