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Customer Service Representative

3 weeks ago

SainteAnnedeBellevue, Canada ITM Instruments Full time

_**CUSTOMER SERVICE REPRESENTATIVE**_

**-Fast paced**

**-Constant time challenges**

**-Efficiency**

**-Must be a Google expert**

**-Independent go getter**

**Responsibilities and Duties**:

- Attend in-house supplier training sessions and provide technical product information to customers;
- Collaborate with established suppliers;
- Create customer quotes and process their orders;
- Set up new accounts and maintain customer contact information in our ERP;
- Provide excellent customer service.

You may be required to carry out other duties, as are within your capabilities and level of responsibility, in order to meet the needs of the business.

**Requirements**:

- Experience in customer service (inbound or outbound calls);
- Strong computer knowledge (MS Outlook, Word, Excel);
- Multitasking between many software programs and online tools;
- Excellent problem-solving abilities;
- A high level of attention to detail;
- Excellent team working skills;
- The ability to learn new skills quickly;
- Written and spoken English required, French is an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location