Customer Account Specialist

4 months ago

Vaughan, Canada C.H. Robinson Full time

**Do your friends describe you as a “people person?”** Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a **Customer Account Specialist**.

Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within.

**So what can we do for you?**:
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.

Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on

**Can you go with the flow?**:
The ever-changing nature of this global pandemic means our work model is constantly evolving. No surprise, right? The one certainty here at C.H. Robinson is that your health and safety are our top priority. With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing, and the wellbeing of your family and community.

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

**On your next adventure, you’ll**:

- Build and develop relationships with customers to ensure continued partnership
- Communicate shipment updates proactively and accurately ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers Proactively identify opportunities to improve operational efficiency
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
- Network internally with Account Management, Operations, and Capacity teams

**You’re a great fit if you have**:

- High School Diploma or GED equivalent
- Previous Customer Engagement Experience
- Ability to travel up to 5% (domestically)

**Even better if you**:

- Value a diverse and inclusive work environment
- Have basic proficiency in Microsoft Office Suite of Programs
- Display attention to detail, accuracy, and problem solving
- Exhibit demonstrated negotiation, collaboration, and influencing skills
- Hold a Bachelor’s Degree from an accredited college or university

**Benefits**

**Your Health, Wealth and Self**

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

- Medical (including Vision and Telemedicine)
- Dental
- Basic and Supplemental Life Insurance
- Vacation and PTO time
- Paid holidays
- Short-Term and Long-Term Disability
- Retirement Plan with 5% company matching
- Employee Stock Purchase Plan (ESPP)
- Charitable Giving Match Program
- Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful impro

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