Atlassian Administrator Lead

3 months ago

Montréal QC, Canada Apptad Inc Full time

**Job Title**:Atlassian Administrator Lead
**Job Location**:Montreal, QC (Montreal, QC (Need Onsite day 1, Hybrid 3 days from office, No Remote).
**Job Duration**: Long-Term

**Responsibilities**

This resource will partner with the current team providing support to our customers using JIRA and Confluence. Primary responsibilities will be working service request and incident management. 80% of their time will be spent working tickets 20% of their time will be spent consulting/teaching current team about best practices. Consulting time will not be structured but expected to take place during every day work assignments.
- Interact with the business to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.
- Execute or assist in resolution of issues. Ensure appropriate tickets are created to record and assign issues and document resolution.
- Setup, configuration, and administration of the JIRA/Confluence environment.
- Provide User Management and support for local and remote users, manage system access across groups to ensure compliance, and maintain best practices.
- Create and manage security schemes, custom fields and configurations.
- Install, manage and administer JIRA/Confluence add-ons, plugins, and extensions.
- Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence setup and workflows, as well as identify where functionality can/cannot meet user requests.
- Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
- Implement Tools upgrades, and coordinate infrastructure maintenance and system migrations.
- Customizing JIRA projects
- Customizing Confluence Spaces and Pages
- Working with JIRA Query Language(JQL)
- Build integration and administrate between Atlassian products such as Jira, Confluence, Crowd, Bitbucket, Bamboo) with non-Atlassian applicastions using REST API’s etc.

**Requirements**:

- Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 3 years.
- Experience with full stack support preferably in the Financial Services, Banking, and Insurance industry.
- Excellent English communication skills with the ability to work across multi-functional international teams.
- Confident and effective dealing with stakeholders and end users.
- Understanding of and experience with CICD tools/processes and automation.
- Excellent Understanding of the Script Runner plugin for Jira including Script Fragments, condition/validator/post function workflow scripts, script listeners, REST endpoints, utilizing the Script Console to bulk update Jira issues, and behaviors.
- Programming language experience, Python preferred
- AWS knowledge / Azure Power Platform
- Experience with cloud concepts
- Experience with networking
- Experience with Service Now preferred
- Experience with working on Javascript and groovy scripting
- Experience providing administration for JIRA/Confluence Data Center and knowledge of JIRA query language
- Experience building custom user macros for Confluence.
- Experience with MySQL and Oracle databases.
- Experience with administration of AdobeSign
- Experience with administration of Qtest
- Experience with administration of Bitbucket
- Experience using Script Runner of Confluence/Bitbucket.
- Experience with XML, HTLM, CSS
- Experience working on projects including requirements gathering, analysis, and documentation.
- Good planning, prioritizing and goal setting skills.
- High level of knowledge of standard SDLC methodologies.
- Advanced ability to accept and embrace change and manage through ambiguous situations.
- Understanding of Agile principles and concepts including SAFE.

**Soft Skills**
- Problem solving skills
- Pro-active team player
- Creative and the ability to think outside the box
- The ability to work independently and being part of a team
- Strong analytical and communication skills
- Attention to details
- Taking ownership and responsibility

**Job Type**: Fixed term contract

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