Business Analyst, User Experience

3 days ago


Toronto, Canada Legal Aid Ontario Full time

Union: OPSEU - PO
- Job Number: J1224-0200
- Job Title: Business Analyst, User Experience
- Job Type: Permanent Full Time
- City, Province, Country: Toronto, Ontario, Canada
- Job Location: Toronto
- Job Category: Business Analysis
- Job Classification: FP7
- Role Designation:
- Open Positions: 1
- Posting Date: December 19, 2024
- Closing Date: January 12, 2025
- Salary: $84,468.62 - $97,922.29/Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

**Primary function**:
As the Business Analyst (BA), User Experience, you will drive user-centered design and deliver exceptional digital experiences that align with business objectives. Reporting to the Manager of Client Business Systems and User Support, you will lead efforts to improve usability, accessibility, and engagement across Legal Aid Ontario’s (LAO) digital systems. This role involves conducting user research, creating prototypes, and collaborating with cross-functional teams to translate user insights into actionable improvements.

Home Location: Toronto - Provincial Office
Secondary Location: Not applicable

Reports to: Manager, Client Business Systems & User Support

**Key accountabilities**:

- User Research & Testing:

- Conduct user research using diverse methods, including usability testing, surveys, tree testing, and card sorting, to understand user needs and validate design solutions.
- Analyze qualitative and quantitative data to identify opportunities for improving LAO’s digital tools.
- Present research findings and actionable recommendations to stakeholders in clear, comprehensive reports and presentations.

Design & Prototyping:

- Develop wireframes, interactive prototypes, user flows, personas, and journey maps to visualize user-centered design concepts.
- Collaborate with business teams to define and document user interface requirements.
- Ensure designs align with accessibility standards (e.g., AODA) and business needs.

Collaboration & Facilitation:

- Partner with cross-functional teams, including IT and business leads to integrate user insights into product development.
- Facilitate design thinking workshops and ideation sessions to drive user-centered solutions.
- Provide ongoing input and support to ensure successful implementation of UX enhancements.

Requirements Gathering & Documentation:

- Collaborate with business units to define requirements and ensure alignment with user and business needs.
- Translate findings from user research into detailed documentation, including business requirements and functional specifications.
- Participate in user acceptance testing to validate that delivered solutions meet defined requirements.

Monitoring & Continuous Improvement:

- Use analytics and user feedback to monitor the performance of digital tools and identify areas for improvement.
- Recommend data-driven enhancements to improve usability, accessibility, and overall user satisfaction.

Support & Issue Resolution:

- Provide guidance and support to resolve system-related issues reported by users.
- Ensure user feedback is addressed in future updates and improvements.
- Perform other duties as required.

**Required skills & experience**:

- Required Skills & Experience:

- Undergraduate degree in Human-Computer Interaction (HCI), User Experience Design, or a related field, or equivalent combinati



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