Business Analyst

4 days ago

Toronto, Canada DAC Canada Full time

**Leading digital performance marketing agency seeks a Business Analyst**:
Do you have the **enthusiasm**to rise to each challenge, the **execution**to drive outrageous performance, the **curiosity**to continually expand your knowledge, and the **courage** to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other.

We are looking for a highly motivated, self-organized, and solution-focused Business Analyst, who will be responsible for analyzing the various interdepartmental processes to improve efficiencies across these teams while also leveraging leading-edge technologies.

The Business Analyst will report to the Sr. Director of Product and partner with the Product Owner and System Administrator to deliver quality solutions and promote team collaboration across the various platform technologies.

Sound like your kind of thing? Let's get to the details

**What you get**
- The opportunity to shape the future—yours and ours—at one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.
- A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
- A host of perks and benefits, including flexible hours, hybrid working models, employee assistance, and days off to recharge.

**What we get**
- 5+ years experience as a Business Analyst and/or Business Systems Analyst
- Bachelor's Degree or equivalent college diploma with a major in computer science, information technology, business administration or equivalent education and experience.
- Proven experience in requirements analysis, system design proposals, cost/benefit analysis and testing in support of solution development
- Demonstrated ability to work with clients, end-users and other IT professionals, specifically in building relationships and managing expectations.
- Experience in defining, implementing and/or enhancing requirements gathering processes and templates.
- Certified Business Analysis Professional (CBAP) or Certification in Business Analysis (CCBA) or other relevant professional designations (Nice to Have)
- Experience with AI services (OpenAI, GPTs, Assistances), API endpoints, Figma
- Strong Requirement elicitation and documentation skills
- Strong written and oral communication skills with the ability to effectively present to the various levels of stakeholders within the organization
- Excellent communication skills (verbal, written and presentation skills)
- Exceptional attention to detail with proven analytical and problem-solving abilities
- Proven experience in studying business processes and documenting requirements
- Knowledge of Visio, MS Office, Microsoft Dynamics 365

**Responsibilities**
- Analyze and assess existing business systems and procedures to identify process improvements
- Define, develop, and document business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
- Conduct interviews/ discovery sessions to gather user requirements via workshops, process flow, use cases, scenarios, and other methods.
- Create systems models, specifications, and diagrams to assist with the interpretation of user requirements into feasible options and communicate these to the business stakeholders and development.
- Conduct User Acceptance testing to ensure the resulting solution meets business requirements and confirm business acceptance was achieved.
- Curate job aids and system documentation for operational staff describing new features/systems implemented
- Communicate/document business requirements (including processes, flows, forms, rules) using appropriate techniques such as epics, user stories, BRDs, models, wireframes, and use cases.
- Prepare cost-benefit/ impact analysis documentation to present proposed solutions to stakeholders for approval.
- Perform gap analysis and identify any areas for improvement within existing procedures, methods, and business processes.
- Understand data analytics/data science strategies and insights that are cross-functional and inform business priorities
- Translate business requirements into detailed design specifications to address both functional and non-functional requirements for major feature components
- Validate requirements using tools and techniques such as documentation review, prototypes, demos, and other validation methods in order to ensure requirements are complete, accurate and aligned with goals, objectives, and value proposition
- Willing to take ownership, proactive, flexible, adaptable, strong problem-solving skills, and the ability to communicate to all levels in an organization

**Work Model**:This role requires two in-office days per week, with three days in-office during the three-month orientation period. Remote work is not available for this position.

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