Automotive Service Installer

3 months ago

Ottawa, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

**Main Responsibilities and Tasks**:

- Performs lube, oil and filter changes.
- Removes, installs, rotates and balances tires.
- Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
- Administers drive clean emission tests (only in specific provinces).
- Performs Registered Imported Vehicles (RIV) inspections.
- Services transmission.
- Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
- Performs customer vehicle maintenance and repairs, as requested.
- Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
- Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
- Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
- Provides quality workmanship to meet or exceed industry standards.
- Ensures that an unsafe vehicle is reported to management and vehicle owner.
- Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
- Retains used parts for the customer on request.

**Requirements**:

- Knowledge of current automobile technology.
- Valid driver's licence for province of employment.
- Recent driver's abstract.
- Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.
- Ability to work effectively with computerized systems.
- Good working knowledge of CoStar is considered an asset.
- Basic math skills.
- Strong orientation towards customer service excellence.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to plan and organize daily tasks.
- Effective written and oral communication skills.
- Ability to adapt and cope with challenging and changing situations.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Apprenticeship Program, Licensed Automotive Technician, Service Advisor and Service Manager.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".

**Our offerings include**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

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