Starbucks Barista Shift Lead

2 weeks ago

Nepean, Canada Algonquin Students' Association Full time

**Starbucks Barista Shift Lead**

**Reports To**:Manager, Starbucks

**Mission**: _To create an environment that inspires a passion for student success._

**Desired Results of the Position**:

- Exceptional hospitality service focused on delivering exceptional customer service to all members of the community.
- A collaborative work culture initiated by Managers which empowers all staff to deliver excellent work.
- An operation dedicated to coaching and mentoring staff.

**Nature and Scope**:
Reporting to the Manager, Starbucks, the Barista Shift Lead (SBL) will actively support all aspects of the Starbucks operation. The individual is accountable for upholding and demonstrating by example all operational standards to ensure safe and efficient daily operations. The SBL will build effective relationships with all Management and staff. They will help execute programs that build customer loyalty and consistently deliver exceptional customer service. The SBL will maintain harmonious relationships and participate in a culture of communication, coaching, and mentorship.
They will lead by example and demonstrate to all staff how to meet or exceed the Students’ Association’s and Starbucks’ standards and commitment to quality.

**Job Duties**:

- Work together with other staff to create a positive work environment that produces a high level of satisfaction among customers, staff, fellow employees, and clients.
- Coach and lead employees by example, ensure all policies and standards are followed.
- Provide direction, motivation and leadership. Ensure Starbucks deployment requirements are met.
- Complete and assist new partner training and fulfill Starbucks Barista certification training protocol and provide respectful and positive coaching.
- Participate and complete all partner ongoing training. Help train staff for Starbucks promotions and seasonal rollouts.
- Support execution of effective reward and incentive programs for staff. Encourage employee excellence and the highest commitment to customer service at all times.
- Maintain a calm exterior presence during high volume or unusual events to keep the store operating to standard and set a positive example for the Starbucks team.
- Ensure excellent beverage and food products for all customers by adhering to Starbucks recipe and presentation standards.
- Maintain positive relationships with Starbucks Corporate personal along with all vendors, suppliers, and equipment technicians.
- Ensure that the license store daily manual is completed and QASA standards are always met.
- Secure a sanitary and a safe work environment at all times.
- Execute all aspects of daily front of house operations, including Starbucks Clean, Safe & Ready program, service, temperature logs, cleaning schedules, equipment maintenance schedules, etc. are completed to the highest quality standards and timely.
- Execute Starbucks opening/closing duties as store key holder.
- Safe and proper use of equipment, both set-up and takedown procedures.
- Follow ‘FIFO’ rules for food and beverage products, assist with inventory ensuring sufficient stock levels, and maintain product par levels and daily pulls. Manage waste.
- Secure mid-day and evening cash drops.
- Balance tills, and deposits.
- Perform POS procedures including; voids, discounts, knowledge of Starbucks card reader practices.
- Supply feedback on guest comments in a timely fashion. Communicates information to Starbucks Management so the team can respond as necessary to create a successful store environment during each shift for both partners and customers.
- Understand, carry out instructions and request clarification when needed.
- Adhere to all provincial requirements and standards regarding Workplace Health & Safety and Workplace Hazardous Material Information Systems.
- Familiar with all the first aid stations, supplies, and equipment. Report any injury or accident as well as close calls to Starbucks Management immediately.
- All other duties as assigned.

**Core Competencies**:

- Communication
- Leadership
- Coaching and Mentoring
- Teamwork
- Time Management
- Decision Making and Judgement
- Planning and Organizing
- Follow the rules and Regulations
- Punctual

**Desired Skills and Qualifications**:

- Starbucks and or Café experience is an asset.
- Experience training, coaching, and mentoring staff.
- Strong working knowledge of hospitality industry principles methods, practices and techniques.
- Effective verbal and written communication skills.
- The ability to develop and maintain strong professional relationships with internal and external stakeholders and work effectively with all employees.
- Ability to perform sustained physical activity for long periods.
- Willing to work non-traditional shifts.
- Ability and willingness to participate in staff retention/motivation initiatives.
- Ability to handle a fast-paced environment with many disruptions.

**Work Conditions**:

- Work in a hospitality service setting, with ex

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