Asian Markets Inforce Case Coordinator

4 weeks ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Inforce Case Coordination, under the Distributor Relations & Learning organization, has a career opportunity for a dedicated Inforce Case Coordinator /Relationship Consultant.

This role will be responsible for support of our Asian Market distributors with two key accountabilities. Day-to-day support of their inforce block of insurance business and managing key relationships with our Distributors and their Operations teams ensuring they are set up for success. The incumbent will be providing training; responding to escalations; promoting digital solutions and be an ambassador of Manulife.

Manulife Canada Insurance is a leading provider of insurance solutions for Canadians and supports both new product sales and service, as well as legacy product service. Our strong focus on the distributor experience is reflected in our vision: to be an industry service leader by exceeding customer expectations and being a digital customer centric leader.

**Responsibilities**
- Effectively communicate and collaborate with internal teams to facilitate complex processes and case resolution across multiple areas, ensuring timely execution of all requests.
- Identify process enhancements and raise concerns from distributors to ensure we focus on opportunities that make doing business easier and more valuable for our distributor
- Managing key distributor relationships, ensuring they and their Operations teams are set up for success when doing business with Manulife.
- Responsible for providing training, promoting digital solutions and being an ambassador of Manulife
- Participation as a supporting member of the pre-sale and post-sale process for training of insurance tools and services
- Deliver distributor training both virtually and face-to-face
- Understand the distributors business model, their needs and objectives, by building a strong and mutually beneficial relationship
- Provide support and information to the Learning & Development team for ongoing education needs
- Contribute to the annual Manulife EDGE Conference
- Ensure distributors are well informed of initiatives impacting how they do business with Manulife and why it matters
- Actively engage distributors to better understand our service models and work to bring effective solutions to increase electronic processing and reduce not in good order business submissions

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Fluent in Cantonese and/or Mandarin with in-depth understanding of Asian culture
- Experience presenting to both large and small groups
- Solid insurance knowledge across all Insurance product lines, including legacy products is an asset
- Ability to handle multiple demands and competing priorities
- Proven ability to manage relationships, negotiate and influence change
- Commitment to achieving high levels of service excellence and ability to work independently and/or within a team
- Support, develop and maintain strong collaboration with all business units
- Analytical and execution ability; able to go high and deep
- Independent and creative thinking

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-

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